Gold Loan Relationship Officer

Kotak Mahindra Bank Limited; Mayiladuthurai; On-site; INR 350,000 - 550,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a motivated Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment from Mayiladuthurai. You will source customers, explain product features and eligibility, and ensure timely processing while maintaining excellent service.

The role involves cross-selling banking products and ensuring regulatory compliance. The incumbent will collaborate with branch teams to deliver a seamless customer experience and maintain accurate loan

Qualifications

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking.
• Explain product features, eligibility criteria, and documentation requirements to customers.
• Ensure timely processing and disbursement of gold loans.
• Maintain high levels of customer service and satisfaction.
• Cross-sell other banking products such as CASA, insurance, and investment products.
• Ensure compliance with internal policies, audit norms, and regulatory guidelines.
• Collaborate with branch teams to ensure seamless operations and customer experience.

Responsibilities

• Source new customers for gold loans via branch walk-ins and local networking.
• Explain product features, eligibility criteria, and required documents to customers.
• Ensure timely processing and disbursement of gold loans.
• Maintain high levels of customer service and satisfaction.
• Collaborate with branch teams to ensure smooth operations and customer experience.

Skills

Customer service

Sales

Communication

Networking

Documentation

Job description

Gold Loan Relationship Officer_Loans Against Gold-Marketing Branches Operations_Mayiladuthurai

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment.

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking Explain product features, eligibility criteria, and documentation requirements to customers Ensure timely processing and disbursement of gold loans Maintain high levels of customer service and satisfaction Cross-sell other banking products such as CASA, insurance, and investment products Ensure compliance with internal policies, audit norms, and regulatory guidelines Maintain accurate records of customer interactions and loan documentation Collaborate with branch teams to ensure seamless operations and customer experience

Experience Level Mid Level