Gold Loan Relationship Officer

Kotak Mahindra Bank Limited; Tipaturu; On-site; INR 300,000 - 540,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a motivated Gold Loan Relationship Officer for our Loans Against Gold segment at our Tipaturu (Tiptur) branch. The role focuses on sourcing customers, explaining product features and eligibility, and ensuring smooth processing of gold loan applications.

Ideal candidates have strong interpersonal skills, a sales mindset, and a good understanding of branch operations. You will work with branch teams to maintain high service levels and compliance with

Qualifications

• Sourcing new gold loan customers through walk-ins, field visits, and local networking.
• Explain product features, eligibility, and documentation requirements to customers.
• Maintain smooth processing and timely disbursement of gold loans.

Responsibilities

• Cross-sell other banking products like CASA, insurance, and investments.
• Ensure compliance with internal policies, audit norms and regulatory guidelines.
• Maintain accurate records of customer interactions and loan documents.
• Collaborate with branch teams to ensure seamless operations and customer experience.

Skills

Customer sourcing

Sales mindset

Gold loan products

Branch operations

Cross-selling

Customer service

Documentation management

Job description

Gold Loan Relationship Officer_Loans Against Gold-Marketing Branches Operations_Tiptur We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Experience Level Mid Level