Gold Loan Relationship Officer - Customer Relationship and Sales

Kotak Mahindra Bank Limited; Alibag; On-site; INR 240,000 - 360,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a motivated Gold Loan Relationship Officer in Alibag to drive growth in Loans Against Gold. The role focuses on sourcing customers, managing relationships, and ensuring smooth processing of gold loan applications.

The ideal candidate should possess strong interpersonal skills, a sales mindset, and a sound understanding of gold loan products and branch operations to deliver excellent customer service and cross-sell banking products.

Qualifications

• Strong interpersonal skills and sales mindset.
• Good understanding of gold loan products and branch operations.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Skills

Interpersonal skills

Sales mindset

Gold loan products knowledge

Branch operations knowledge

Job description

Gold Loan Relationship Officer_Loans Against Gold-Marketing Branches Operations_Alibag

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking


• Explain product features, eligibility criteria, and documentation requirements to customers


• Ensure timely processing and disbursement of gold loans


• Maintain high levels of customer service and satisfaction


• Cross-sell other banking products such as CASA, insurance, and investment products


• Ensure compliance with internal policies, audit norms, and regulatory guidelines


• Maintain accurate records of customer interactions and loan documentation


• Collaborate with branch teams to ensure seamless operations and customer experience

Experience Level Mid Level