Gold Loan Relationship Officer

Kotak Mahindra Bank Limited; Visakhapatnam District; On-site; INR 300,000 - 540,000; Full time

Job summary

Kotak Mahindra Bank Limited in Visakhapatnam is seeking a Gold Loan Relationship Officer to drive growth in the Loans Against Gold segment. You will source new customers, manage existing relationships, and ensure smooth processing of loan applications.

The role requires strong interpersonal skills, a sales mindset, and solid knowledge of gold loan products and branch operations, with a focus on customer service and regulatory compliance. Local networking and field visits are valued for success.

Qualifications

• Strong interpersonal skills and a sales mindset.
• Good understanding of gold loan products and branch operations.
• Experience in sourcing customers and explaining product features.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Skills

Interpersonal skills

Sales mindset

Knowledge of gold loan products

Branch operations

Job description

Gold Loan Relationship Officer_Loans Against Gold-Marketing Branches Operations_Visakhapatnam We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Experience Level Mid Level