Gold Loan Relationship Officer

Kotak Mahindra Bank Limited; Chittoor; Presencial; INR 300 000 - 450 000; Tempo integral

Resumo da oferta

Kotak Mahindra Bank Limited in Chittoor is seeking a Gold Loan Relationship Officer to grow the Loans Against Gold portfolio. You will source new customers through branch walk-ins, field visits, and local networking, while managing existing relationships and guiding customers through the loan process.

The role emphasizes clear communication of product features, eligibility criteria, documentation requirements, and timely disbursement, alongside maintaining high service standards and

Responsabilidades

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Conhecimentos

Customer sourcing

Relationship management

Product knowledge

Cross-selling

Regulatory compliance

Documentation

Team collaboration

Descrição da oferta de emprego

Gold Loan Relationship Officer_Loans Against Gold-Marketing Branches Operations_Chittoor

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications.

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking


• Explain product features, eligibility criteria, and documentation requirements to customers


• Ensure timely processing and disbursement of gold loans


• Maintain high levels of customer service and satisfaction


• Cross-sell other banking products such as CASA, insurance, and investment products


• Ensure compliance with internal policies, audit norms, and regulatory guidelines


• Maintain accurate records of customer interactions and loan documentation


• Collaborate with branch teams to ensure seamless operations and customer experience

Experience Level Mid Level