Gold Loan Relationship Officer

Kotak Mahindra Bank Limited; Surat; On-site; INR 300,000 - 500,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a Gold Loan Relationship Officer to drive business in the Loans Against Gold segment at Surat. The role focuses on sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications.

The ideal candidate will have strong interpersonal skills, a sales mindset, and a solid understanding of gold loan products, with the ability to work closely with branch teams to deliver excellent customer experience.

Qualifications

• Strong interpersonal and communication skills.
• Sales-driven approach with ability to identify and convert opportunities.
• Good understanding of gold loan products and branch processes.
• Ability to work collaboratively with branch teams and regulators.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking.
• Explain product features, eligibility criteria, and documentation requirements to customers.
• Ensure timely processing and disbursement of gold loans.
• Maintain high levels of customer service and satisfaction.
• Cross-sell CASA, insurance, and investment products as appropriate.
• Ensure compliance with internal policies, audit norms, and regulatory guidelines.
• Maintain accurate records of customer interactions and loan documentation.
• Collaborate with branch teams to ensure seamless operations and customer experience.

Skills

Interpersonal skills

Sales mindset

Gold loan products

Branch operations

Customer service

Job description

Gold Loan Relationship Officer_Loans Against Gold-Marketing Branches Operations_Surat

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Experience Level Mid Level