Gold Loan Relationship Officer

Kotak Mahindra Bank Limited; Kozhikode district; On-site; INR 350,000 - 550,000; Full time

Job summary

Kotak Mahindra Bank Limited seeks a Gold Loan Relationship Officer for Vadakara to drive growth in the Loans Against Gold segment. You will source customers, manage relationships, and ensure smooth processing of gold loan applications at the branch level.

The role requires strong interpersonal skills, a sales mindset, and knowledge of gold loan products and branch operations. Prior banking or sales experience is preferred, with a focus on customer service and compliant practices.

Qualifications

• Experience in banking or sales preferred.
• Understanding of gold loan products and documentation requirements desired.
• Ability to work with branch operations and meet regulatory guidelines.

Responsibilities

• Source new customers for gold loan products through branch walk-ins and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell CASA, insurance, and investment products where appropriate
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Skills

Sales mindset

Interpersonal skills

Customer service

Job description

Gold Loan Relationship Officer_Loans Against Gold-Marketing Branches Operations_Vadakara

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

Job Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Experience Level Mid Level