Gold Loan Relationship Officer_LOANS AGAINST GOLD_0405_3743_1054159

Kotak Mahindra Bank; Sikar; On-site; INR 250,000 - 420,000; Full time

Job summary

Kotak Mahindra Bank is seeking a motivated Gold Loan Relationship Officer to drive growth in the Loans Against Gold segment. You will source customers, manage relationships, and ensure smooth processing of gold loan applications.

The role requires strong interpersonal skills, a sales mindset, and a solid understanding of gold loan products and branch operations, with focus on delivering excellent customer service and compliance.

Qualifications

• Strong interpersonal skills to build trust with customers.
• Sales-oriented mindset with ability to meet targets.
• Understanding of gold loan products and processes.
• Familiarity with branch operations and compliance.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Skills

Interpersonal skills

Sales mindset

Gold loan knowledge

Branch operations understanding

Job description

Job Description:

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Requirements: