Godrej Interio: Customer Relationship Executive (Store) | Pune

Godrej & Boyce (G&B); Pune District; On-site; INR 180,000 - 300,000; Full time

Job summary

Godrej & Boyce (G&B) is seeking a showroom executive in Pune to drive sales, ensure customer satisfaction, and support showroom administration. The role involves achieving sales targets, coordinating with commercial for order execution, and maintaining store ambience to enhance customer experience.

Key duties include assisting the store manager with compliance, coordinating with product supply and service teams, and using Infor for order bookings.

Qualifications

• Process orientation in showroom operations.
• Strong result orientation in target-driven sales.
• Good interpersonal skills for customer interactions.
• Clear communication with customers and teams.

Responsibilities

• Achieve sales targets and coordinate with commercial for order execution.
• Understand customer requirements and convey feedback to the company; create ambience to enhance customer experience.
• Assist showroom management with compliance, coordinate with product supply and service teams, and utilize Infor for order booking.

Skills

Process Orientation

Result Orientation

Interpersonal skills

Communication skills

Job description

Key Result Areas:

• Sales Targets
• Customer Satisfaction
• Showroom Administration

Job Description:

1. Sales Target

• Achieving sales targets
• Order booking and co-ordinating with commercial for execution

2. Customer Satisfaction

• Understanding customer requirements and conveying relevant feedback to the Company
• Creating and maintaining ambience in the stores to improve customer experience

3. Showroom Administration

• Assisting the store manager in statutory compliance management
• Coordinating with product supply and service teams
• Understanding of Infor system to be used for order booking

Competencies Required:

• 1. Process Orientation
• 2. Result Orientation
• 3. Interpersonal skills
• 4. Communication skills