Sales Interior Designer

Godrej & Boyce (G&B); Navi Mumbai; On-site; INR 250,000 - 500,000; Full time

Job summary

Godrej & Boyce (G&B) is seeking a customer experience lead at our Navi Mumbai Interio store. You will engage with walk-in customers, understand requirements, and co-create furnishing solutions aligned with the brand and design philosophy.

You will also visit homes to assess design scope, support the store team, educate on our design body of knowledge, and maintain strong relationships with architects and interior designers to maximize business opportunities.

Qualifications

• Customer-facing experience and ability to engage clients effectively.
• Ability to guide customers on product and accessories selections.
• Understanding of interior design and furnishing concepts.

Responsibilities

• Handle store walk-ins and engage with customers to understand requirements and co-create solutions.
• Visit customer homes to assess furnishing scope and finalize designs with customers.
• Maintain and update knowledge of Interio design philosophy, styles, trends, and products.
• Build relationships with architects and interior designers at the store level to generate business.
• Support store team with visual merchandising and handling customer queries.
• Ensure a smooth, end-to-end customer experience and maintain brand positioning.

Skills

Customer engagement

Sales targeting

Relationship building

Visual Merchandising

Interior design knowledge

Job description

A) Customer experience delivery and management:

1) Handle store walk-ins

• Engage with Customers, understand customer requirement & co-create solutions with customers.
• Guide customers on product and accessories selection.
• Engage with Architects / Interior Designers accompanying / appointed by customers for a sound positioning of the brand as well as business maximisation

2) Visit customer homes –

• Project a professional image of the organisation through skillful and polished conduct.
• Understanding the Home design and assessing the furnishing scope
• Developing and co-creating suitable solution for furnishing as per customer vision and organisation offering
• Finalizing designs with customers through convincing based on complete customer understanding.

3) Knowledge Management

• Thoroughly understand the Interio Design Philosophy
• Maintain and update knowledge wrt styles, trends, competition, products and
• Educate Store team on the Design ‘Body of Knowledge’ in context and scope of Interio Store business.

4) Relationship Management

• Play lead role in Networking with architects and interior designers by relationship building at the Store level.
• Maintenance of Connect with the modern consumer in context of their evolving needs for furnishing homes.

6) Image Management with Customers / Influencers

• Educate and position the Interio solutions as modern, innovative and contemporary solutions for evolving Indian spaces.
• Ensure smooth and delightful end-to-end customer experience

7) Support to Store Team

• Maintain instore the Visual Merchandising as per VM Guidelines
• Handhold / involve in handling customer queries for fellow Sales persons

B) Achieve business volumes:

1) Achieve personal Sales goals

2) Support the store team in achieving team Sales goals

3) Maximise business through professional handling and full basket assortment offering.

4) Develop business opportunities through the Influencer (A&IDs) community.

5) Close orders and achieve desired sales targets.

C) Compliance Management :

1) Work as per defined policies and procedures.

2) Must be comfortable working on weekends (Sats & Suns)

D) Organizational Imperatives:

Adhering to safety protocols, IMS, compliance, and organizational initiatives such as Kaizen, Business Excellence etc.