Customer Relationship Executive | Godrej Interio | Pune

Godrej & Boyce (G&B); Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

Godrej & Boyce (G&B) in Pune invites a Retail Sales professional to drive sales targets, enhance customer satisfaction, and support showroom administration.

You will coordinate with commercial teams, ensure compliance, and develop the store team, leveraging process orientation and strong communication to deliver exceptional customer experiences.

Qualifications

• 2 years of work experience in Retail Sales.
• Graduate in any discipline.
• Strong process orientation and customer-service focus.
• Excellent interpersonal and communication skills.

Responsibilities

• Achieve sales targets and coordinate with commercial for order execution.
• Understand customer requirements and convey feedback to the company; enhance store ambience.
• Assist store manager in statutory compliance; coordinate with product supply and service teams; use Infor for order booking.
• Develop team; track metrics for key processes under Enterprise Risk Management and pursue Operational Excellence; ensure compliance with statutory requirements.

Skills

Process Orientation

Result Orientation

Interpersonal skills

Communication skills

Education

Graduate in any discipline

Job description

Key Result Areas:

• 1.Sales Targets
• 2.Customer Satisfaction
• 3.Showroom Administration
• 4. organizational Imperatives

Job Description:

• 1. Sales Target - Achieving sales targets - Order booking and coordinating with commercial for execution
• 2. Customer Satisfaction - Understanding customer requirements and conveying relevant feedback to the Company - Creating and maintaining ambience in the stores to improve customer experience
• 3. Showroom Administration - Assisting the store manager in statutory compliance management - Coordinating with product supply and service teams - Understanding of Infor system to be used for order booking
• 4. Organizational Imperatives - Team Development: Fostering the growth and development of team members and subordinates. - Formulate plans and track metrics for key business processes under Enterprise Risk Management - Achieving Operational Excellence through Kaizen and CII Business Excellence - Understanding and ensuring compliance with all statutory requirements and internal processes.

REQUISITE QUALIFICATION

Graduate in any discipline

REQUISITE WORK EXPERIENCE

2 years of work experience in Retail Sales

SPECIAL SKILLS REQUIRED

• 1.Process Orientation
• 2. Result Orientation
• 3. Interpersonal skills
• 4. Communication skills