GM – Supply Chain (B2B Export Modern Trade Ecommerce)

10XTD; Mumbai; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

10XTD in Mumbai seeks a General Manager – Supply Chain to own end-to-end supply chain for B2B, export, modern trade and ecommerce channels. The role requires multi-channel design, strong leadership, and cross-functional collaboration with sales, manufacturing, finance and logistics partners.

You will drive OTIF, inventory optimization, and cost-to-serve while expanding international reach and platform integrations across geographies.

Qualifications

• Bachelor’s Degree in Engineering (Mandatory) from a recognized institution.
• MBA / Post Graduate Degree in Supply Chain Management, Operations Management, Logistics, or General Management preferred.

Responsibilities

• Design and run fulfillment models for contracted B2B accounts/projects.
• Own OTIF performance and order-to-delivery cycle time for B2B/projects.
• Coordinate demand-supply matching with sales for large orders.
• Manage dedicated B2B inventory norms and allocation rules to avoid channel conflict.
• Drive cost-to-serve efficiency for B2B (freight, handling, order servicing cost per unit).
• Own end-to-end export supply chain: processing, documentation, customs clearance, shipment tracking.
• Build export logistics capability for new geographies as international business expands.
• Manage interfaces with modern trade: fill-rate, on-shelf availability, SLAs and promotions.
• Oversee e-commerce/quick-commerce fulfillment and reverse logistics; ensure platform compliance.

Skills

Leadership

Cross-functional influence

Data-driven decisions

Agility

Problem solving

E-commerce logistics

Education

Bachelor’s Degree in Engineering

MBA / Post Graduate Degree in SCM/Operations

Tools

SAP/ERP

WMS/TMS

EDI/API integrations

Job description

GM – Supply Chain (B2B Export Modern Trade Ecommerce)

Compelling Supply Chain Role with Manufacturing Major

Position Overview

The General Manager – Supply Chain (B2B, Export, Modern Trade & E-commerce) owns end-to-end supply chain delivery for Manufacturing Major’s fast-growing complex-to-serve channels. The channels each carry distinct service, cost and compliance requirements .

Direct reports

Head – B2B Logistics, Head – Export logistics , Head – Modern Trade Supply Chain, Head – E-commerce/Quick-Commerce Fulfillment

Key internal stakeholders

Sales heads for B2B, Modern Trade and E-commerce; Manufacturing and RDC/plant leadership; Finance IT/Digital (OMS, EDI, marketplace integrations); Legal & Trade Compliance

Key external stakeholders

Key B2B accounts and distributors, modern trade chain SCM teams, e-commerce and quick-commerce platform operations teams, freight forwarders, customs house agents (CHA), shipping lines, and 3PL/warehousing partners.

Key Responsibilities

B2B / Projects Supply Chain

• Design and run fulfillment models for contracted B2B/institutional accounts/ projects
• Own order-to-delivery cycle time and on-time-in-full (OTIF) performance for B2B / project Accounts
• Coordinate demand-supply matching with sales for large/lumpy order patterns
• Manage dedicated B2B inventory norms and allocation rules to avoid channel conflict with general trade
• Drive cost-to-serve efficiency for B2B (freight, handling, order servicing cost per unit)

Export Logistics

• Own end-to-end export supply chain: order processing, documentation, customs clearance, and shipment tracking
• Ensure full compliance with export regulations, incoterms, and destination-country requirements (FSSAI/BIS equivalents, MSDS, certificates of origin, etc.)
• Manage relationships with freight forwarders, shipping lines, CHAs and bonded warehouses to optimize transit time and freight cost
• Build export logistics capability for new geographies as international business expands
• Monitor and mitigate export risk: currency exposure on logistics costs, port congestion, geopolitical disruptions

Modern Trade

• Build and manage supply chain interfaces with organized retail chains for order/ASN/invoice automation
• Own fill-rate and on-shelf-availability performance against chain-specific SLAs and penalty clauses
• Manage dedicated modern trade distribution/replenishment models, including direct-to-store where applicable
• Partner with category/sales teams on NPD listing readiness and promotional volume planning
• Track and reduce claims/deductions arising from service or compliance gaps

E-commerce & Quick Commerce

• Own fulfillment models for e-commerce marketplaces and quick-commerce platforms, including dark-store/hyperlocal servicing where relevant
• Manage inventory placement and replenishment cadence tuned to platform-specific delivery SLAs (same-day/instant delivery)
• Oversee returns, reverse logistics and platform compliance (packaging, labeling, expiry norms)
• Drive technology integration with marketplace/platform systems for order visibility and inventory accuracy
• Scale fulfillment infrastructure ahead of e-commerce/quick-commerce growth trajectory

Key Result Areas / Performance Metrics

Area: B2B

Metric: OTIF %, order-to-delivery cycle time, cost-to-serve per order, DDR

Area: Export

Metric: On-time shipment %, documentation error/rejection rate, freight cost as % of export sales

Area: Modern Trade

Metric: Fill rate %, on-shelf availability %, claims/deductions as % of sales

Area: E-commerce/Q-commerce

Metric: Order fulfillment SLA adherence, inventory accuracy %, return/reverse logistics cost

Area: General

Metric: Working capital (inventory days) by channel, total logistics cost as % of channel sales, forecast accuracy, safety/compliance incidents

Key Requirements

Education

• Bachelor’s Degree in Engineering (Mandatory) from a recognized institution.
• MBA / Post Graduate Degree in Supply Chain Management, Operations Management, Logistics, or General Management preferred.

Experience

• 15-20 years of progressive Supply Chain experience, with significant leadership exposure in FMCG, Consumer Products, Chemicals, Manufacturing, or related industries.
• Proven experience in managing Export Logistics operations, including international freight management, customs compliance, trade regulations, global distribution networks, and customer fulfilment across multiple geographies.
• Strong expertise in E-Commerce and Modern Trade Supply Chains, with demonstrated success in driving service levels, channel-specific fulfilment models, inventory deployment, and customer collaboration with large retail and marketplace partners.
• Extensive experience in B2B Supply Chain management, including order fulfilment, customer service, demand-supply synchronization, project-based deliveries, and supply chain support for industrial and institutional customers.
• Track record of leading large-scale supply chain transformation initiatives, including network optimization, cost reduction, digitalization, process excellence, and cross-functional stakeholder management at a national or regional level.
• Other: Exposure to SAP or equivalent ERP, WMS/TMS systems, and EDI/API-based retail or marketplace integrations. Prior experience managing 3PL/CHA/freight forwarder relationships is important for the export mandate.

Preferred Background

Candidates from leading FMCG, Consumer Durables, Building Materials, Paints, Chemicals, Adhesives, or Manufacturing organizations with multi-channel supply chain experience will be preferred.

Functional:

Multi-channel supply chain design, international trade/export compliance, retail and e-commerce logistics operations, distribution and warehousing management, cost-to-serve analytics, S&OP/demand planning collaboration.

Behavioral:

• Ability to run four distinct operating models in parallel without diluting focus on any one; strong cross-functional influence with Sales, Manufacturing and Finance who do not report into this role; comfort operating in ambiguity as e-commerce/quick-commerce and export scale up faster than processes mature; structured problem-solving and data-led decision-making; capability to build and develop channel-specialist teams under this role.
• Agility in learning
• Intellectual humility
• Good conceptual skills for full supply chain domain

Considerations

• Employment
• Work from office
• Monday to Fridayworking

Screening Criteria

• 15-20 years of progressive Supply Chain experience, with significant leadership exposure in leading FMCG, Consumer Durables, Building Materials, Paints, Chemicals, Adhesives, or Manufacturing organizations
• Extensive experience in managing a complex Supply Chain at scale, including order fulfilment, customer service, demand-supply synchronization, project-based deliveries, and supply chain support for industrial and institutional customers
• Extensive experience in leading large-scale supply chain transformation initiatives, including network optimization, cost reduction, digitalization, process excellence, and cross-functional stakeholder management at a national or regional level
• Credible experience in capability building in Physical/Digital Supply Chain
• Available to work from office in Mumbai