Sr Manager, Supply Chain Excellence

Hindustan Coca Cola Beverages (HCCB); Gurugram District; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Hindustan Coca Cola Beverages (HCCB) in Gurugram, India is seeking a Senior Manager, Supply Chain Excellence to drive customer service improvements across channels, collaborate with bottling partners, and lead strategic transformation programs.

The role focuses on designing future-ready supply models, governance mechanisms, and digital enablement, demanding strategic thinking, strong influencing skills, and cross-functional leadership across an FMCG network.

Qualifications

• MBA in Supply Chain, Operations, Business Administration, or related field.
• 10+ years of experience in supply chain, customer service operations, order management, or bottler operations within FMCG, beverage, consumer goods, or related industries.
• Project Management Experience in driving cross functional priorities decision making.
• Good to have proven experience managing operations across multiple bottling partners or distributed manufacturing/service networks.
• Proficiency in ERP systems (D-365), order management platforms, and supply chain analytics tools.
• Demonstrated success in leading automation and digital transformation initiatives.
• Strong analytical, stakeholder management, and problem-solving skills.
• Excellent communication and leadership capabilities with experience influencing senior stakeholders.

Responsibilities

• Drive transformational programs across supply chain excellence initiatives.
• Design future-ready customer supply models and segmented supply chains.
• Support standardized customer service governance mechanisms and performance frameworks.
• Lead process automation leveraging AI/RPA and digital capabilities.
• Partner with bottling partners to drive change management and adoption of new ways of working.
• Incorporate market benchmarks and leading practices to strengthen transformation roadmaps.

Skills

Communication

Leadership

Stakeholder management

Problem-solving

Change management

Cross-functional leadership

Data-driven decision making

Project management

Digital enablement

Education

MBA in Supply Chain, Operations, Business Administration, or related field

Tools

D365 ERP

Order management platforms

Supply chain analytics tools

Job description

Job Summary

Primary Location: Gurugram, India

Role Type: Individual Contributor

The Senior Manager, Supply Chain Excellence will play a critical role in driving customer service improvements across channels, across bottling partners through high-impact strategic initiatives, operational transformation programs including processes capabilities, and digital enablement. This position requires a strategic thinker with strong influencing orientation, capable of influencing a highly matrixed ecosystem involving bottling partners, OU Networked teams.

What You'll Do for Us

Driving supply chain excellence through people, process technology dimensions including but not limited to:

• Enable transformational programs including strategic initiatives like setting up the supply chain organization structure at bottlers, customer service groups, SOPs performance management.
• Design Enable Future-ready Customer Supply Models Network e.g., Segmented supply chains.
• Support the design and implementation of standardized customer service governance mechanisms, operational playbooks, and performance management framework.
• Drive Supply Chain Process Automation leveraging AI/RPA Digital Capabilities (inhouse 3rd Party).
• Partnering with bottling partners through I-Ops and OU Networked teams to drive change management and adoption of new ways of working.
• Bring outside-in perspectives, market benchmarks, and leading practices to strengthen supply chain excellence, customer service operations and transformation roadmaps.

Qualifications Requirements

• MBA in Supply Chain, Operations, Business Administration, or related field
• 10+ years of experience in supply chain, customer service operations, order management, or bottler operations within FMCG, beverage, consumer goods, or related industries.
• Project Management Experience in driving cross functional priorities decision making.
• Good to have proven experience managing operations across multiple bottling partners or distributed manufacturing/service networks.
• Proficiency in ERP systems (D-365), order management platforms, and supply chain analytics tools.
• Demonstrated success in leading automation and digital transformation initiatives.
• Strong analytical, stakeholder management, and problem-solving skills.
• Excellent communication and leadership capabilities with experience influencing senior stakeholders.

Key Competencies

• Supply Chain Orchestration
• Customer Service Transformation
• Strategic Thinking
• Project Management
• Change Management
• Cross-Functional Leadership
• Digital Enablement
• Data-Driven Decision Making
• Business Partnership including Franchise Customers

Growth Behavior

• Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
• Smart Risk: Makes bold decisions/recommendations.
• Externally Focused: Understands the upstream and downstream implications of his/her work.
• Performance Driven Accountable: Has high-performance standards. Outperforms her/his peers.
• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and at a fast pace.
• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

Leadership Behavior

• Act Like an Owner: Deliver results, creating value for our brands, our System, our customers and key stakeholders.
• Collaborate with the System, Customers and Key Stakeholders
• Develops Self and Others: Develop self and support others development to achieve their full potential.
• Drive Innovation: Generate new or unique solutions and embrace new ideas that help sustain our business.

What We Can Do For You

• Career growth and development: Leveraging our boundaryless network, we provide access to educational platforms and provide coaching, mentoring and feedback, as a part of our Leadership Development process.
• Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs. We want to make our culture inevitable.
• International Experience: Become part of international projects and work along multicultural teams, through our global network.

Skills

• Communication
• Continual Improvement Process
• Cost Analysis
• Industrial Engineering
• Lean Manufacturing
• Lean Principles
• Logistics Management
• Materials Handling
• People Management
• Production Planning
• Production Scheduling
• Product Launches
• Purchasing Management
• Shipping
• Supply Chain Management (SCM)
• Supply Chain Operations

Location

India