GET: Technical Support Engineer - Pneumatics and Process Automation

Festo India; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Festo India seeks a technical support engineer to aid clients in selecting pneumatic automation products. You will troubleshoot systems, resolve technical issues, and provide product support while working closely with both customers and Festo teams worldwide. A Mechanical Engineering degree and strong knowledge of automation processes are essential. This full-time role requires you to work from the Bommasandra office in Electronic City, Bengaluru.

Qualifications

• Strong knowledge of pneumatic and process automation products.
• Independent and responsible working nature required.
• Team-oriented approach with international collaboration.

Responsibilities

• Support customers remotely for troubleshooting of automation systems.
• Resolve technical issues related to product malfunction or installation.
• Assist in selecting proper components for automation applications.

Skills

Pneumatics knowledge

Process automation

MS Office

Technical discussion

Education

Degree in Mechanical Engineering

Job description

Role Description

You will join a global service organization focused on supporting clients in selecting the best pneumatic automation products for their needs. In this role, you will compare competitors’ offerings with Festo's products, helping customers make informed decisions. Your responsibilities will include providing analytical support for cross-referencing products, both for clients and internal teams, across standard and special projects.

Responsibilities

• Support customers remotely to troubleshoot and commission their pneumatic and process automation systems.
• Identify and resolve technical issues related to product malfunction / wrong installation / wrong parameterization, etc.
• Responsible for solving customers and internal technical inquiries.
• Select the proper components for the customer’s Factory and Process Automation application.
• Use technical features and parameters based on catalogue information to solve technical enquiries.
• Keep an open communication with other Festo companies worldwide to clarify customer-specific problems and technical details.
• Participate actively in technical trainings.

Requirements

• Degree in the field of Mechanical Engineering
• Strong Knowledge of products and applications in the field of Pneumatics and Process Automation
• Knowledge of the Festo product portfolio is an advantage.
• Experience in customer interaction such as technical discussion, on-site/remote service
• Very good MS Office knowledge
• Independent and responsible working nature
• Technical Inclination towards new product launch and applications
• Team-oriented work in an international team
• Willingness to work 5 days from our office in Bommasandra, Electronic City