Senior Technical Support Engineer - Remote IO Controls (Bangalore, Karnataka, IN)

Quintall; Bengaluru; Remote; INR 1,400,000 - 2,300,000; Full time

Job summary

Quintall is seeking an experienced automation engineer to provide remote technical support for Festo electric automation systems. You will diagnose, troubleshoot, commission, and integrate hardware and software, ensuring KPI delivery and customer satisfaction in a multicultural environment.

With 5+ years in industrial automation and a degree in Mechatronics or Electrical engineering, you will work with Mitsubishi, Omron, Siemens, and Rockwell PLCs, using Profinet, EtherCAT and Ethernet/IP.

Qualifications

• B.E./M.E./M.Tech in Mechatronics or Electrical Engineering with 5+ years of industrial automation experience
• Festo product knowledge is a plus
• Strong PLC programming/troubleshooting skills across Mitsubishi, Omron, Siemens, and Rockwell with experience in Profinet, EtherCAT, and Ethernet/IP protocols
• Excellent English communication skills for multicultural environments, and a proactive, self-learning, can-do mindset

Responsibilities

• Provide remote technical support to select, validate, troubleshoot, commission, and integrate Festo electric automation systems
• Ensure delivery, quality, and customer satisfaction KPIs are consistently achieved
• Actively participate in technical trainings and maintain strong documentation practices to ensure up-to-date knowledge for yourself, the team, and customers
• Collaborate and maintain effective relationships across teams to share knowledge and experience
• Support continuous improvement initiatives aimed at enhancing the efficiency and effectiveness of support operations

Skills

Remote technical support

Troubleshooting

Documentation

Team collaboration

Continuous improvement

Education

B.E./M.E./M.Tech in Mechatronics or Electrical Engineering

Tools

Mitsubishi PLC

Omron PLC

Siemens PLC

Rockwell PLC

Profinet

EtherCAT

Ethernet/IP

Job description

Your job:

• Provide remote technical support to select, validate, troubleshoot, commission, and integrate Festo electric automation systems


• Ensure delivery, quality, and customer satisfaction KPIs are consistently achieved


• Actively participate in technical trainings and maintain strong documentation practices to ensure up-to-date knowledge for yourself, the team, and customers


• Collaborate and maintain effective relationships across teams to share knowledge and experience


• Support continuous improvement initiatives aimed at enhancing the efficiency and effectiveness of support operations

Your qualification:

• B.E/M.E/M.Tech in Mechatronics or Electrical Engineering with 5+ years of industrial automation experience


• Festo product knowledge is a plus


• Strong PLC programming/troubleshooting skills across Mitsubishi, Omron, Siemens, and Rockwell with experience in Profinet, EtherCAT, and Ethernet/IP protocols


• Excellent English communication skills for multicultural environments, and a proactive, self-learning, can-do mindset