Senior Technical Support Engineer - Remote IO Controls

Quintall; Bengaluru; Remote; INR 800,000 - 1,400,000; Full time

Job summary

Quintall in Bengaluru specialises in industrial automation and supports global customers with remote technical assistance. The role focuses on remote support to select, validate, troubleshoot, commission, and integrate Festo electric automation systems, ensuring KPI-driven delivery and customer satisfaction.

You will participate in technical trainings, maintain thorough documentation, and collaborate across teams to share knowledge and drive continuous improvement within the support operations.

Qualifications

• BE/M.E./M.Tech in Mechatronics or Electrical Engineering with 5+ years in industrial automation.
• Festo product knowledge is a plus.
• Strong PLC programming/troubleshooting across Mitsubishi, Omron, Siemens, and Rockwell; Profinet, EtherCAT, Ethernet/IP.
• Excellent English communication for multicultural environments; proactive, self-learning mindset.

Responsibilities

• Provide remote technical support to select, validate, troubleshoot, commission, and integrate Festo electric automation systems
• Ensure delivery, quality, and customer satisfaction KPIs are consistently achieved
• Actively participate in technical trainings and maintain strong documentation practices to ensure up-to-date knowledge for yourself, the team, and customers
• Collaborate and maintain effective relationships across teams to share knowledge and experience
• Support continuous improvement initiatives aimed at enhancing the efficiency and effectiveness of support operations

Skills

PLC programming

Troubleshooting

Profinet

EtherCAT

Ethernet/IP

Multinational communication

Education

BE/M.E./M.Tech in Mechatronics or Electrical Eng

Job description

Your job:

• Provide remote technical support to select, validate, troubleshoot, commission, and integrate Festo electric automation systems


• Ensure delivery, quality, and customer satisfaction KPIs are consistently achieved


• Actively participate in technical trainings and maintain strong documentation practices to ensure up-to-date knowledge for yourself, the team, and customers


• Collaborate and maintain effective relationships across teams to share knowledge and experience


• Support continuous improvement initiatives aimed at enhancing the efficiency and effectiveness of support operations

Your qualification:

• B.E/M.E/M.Tech in Mechatronics or Electrical Engineering with 5+ years of industrial automation experience


• Festo product knowledge is a plus


• Strong PLC programming/troubleshooting skills across Mitsubishi, Omron, Siemens, and Rockwell with experience in Profinet, EtherCAT, and Ethernet/IP protocols


• Excellent English communication skills for multicultural environments, and a proactive, self-learning, can-do mindset