Customer Support Engineer/ Inside Sales

Pneumax; Dadri; On-site; INR 400,000 - 800,000; Full time

Job summary

Pneumax in India is seeking a customer-focused professional to handle order management, inside sales, and technical support for pneumatic products. The role requires coordinating with supply chain, logistics, and product teams to ensure timely deliveries and effective issue resolution.

The ideal candidate has 3+ years in customer support or technical sales, with ERP proficiency and a solid grounding in pneumatic components and industrial automation.

Qualifications

• Diploma or B.Tech/B.E. in Mechanical, Electrical, Mechatronics or related engineering streams.
• 3+ years of hands-on experience in Customer Support, Inside Sales or Technical sales.
• Hands-on experience with ERP systems and MS Office suite.
• Good understanding of pneumatic components, valve islands, cylinders, and industrial automation principles.

Responsibilities

• Register, process and acknowledge customer purchase orders using ERP; track order status and coordinate delivery.
• Serve as primary technical contact for pneumatic product inquiries and provide guidance on usage.
• Build strong relationships with existing B2B clients and capture feedback for product improvements.

Job description

Role & responsibilities

1. Order Management & Inside Sales

• Register, process, and acknowledge customer purchase orders efficiently using ERP.
• Track order status and ensure timely delivery coordination with supply chain and logistics teams.
• Proactively communicate with the Supply Chain Planner to resolve inventory shortages or shipment delays.

2. Technical Support & Inquiries

• Act as the primary technical point of contact for customer queries regarding pneumatic products and applications.
• Assist clients with product selection, troubleshooting, technical demonstrations, and product usage guidance.
• Handle customer complaints, coordinate corrective actions, and ensure high resolution satisfaction.

3. Client Relationship & Communication

• Build strong, trust-based relationships with existing B2B clients and industrial buyers.
• Gather customer feedback on product performance and collaborate with the Product Management team to drive improvements.
• Maintain clear records of customer interactions, quotations, and support history in the database.

Preferred candidate profile

• Education: Diploma or B.Tech/B.E. in Mechanical, Electrical, Mechatronics, or related engineering streams.
• Experience: 3+ years of hands-on experience in Customer Support, Inside Sales, or Technical sales.
• Software Proficiency: Hands-on experience with ERP systems and MS Office suite.
• Technical Knowledge: Good understanding of pneumatic components, valve islands, cylinders, and industrial automation principles.
• Soft Skills: Excellent verbal/written communication, strong problem-solving ability, negotiation skills, and a customer-first mindset.

Why Join Pneumax?

• Work with a reputed global Italian brand in the automation sector.
• Highly collaborative, professional, and career-growth-oriented work culture.
• Competitive compensation package and performance incentives.