Claim Processor - TL, Sr.Executive, Executive

Matrix Business Services; Chennai District; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Learning and development programs

Collaborative work environment

Job summary

Matrix Business Services is seeking a detail-oriented Claims Processor to review, verify, and process insurance and trade promotion claims with accuracy and timely resolution. The role requires strong analytical skills and effective communication with customers and internal stakeholders.

Responsibilities include entering and maintaining claims data, investigating discrepancies, and ensuring adherence to company policies and regulatory requirements while achieving daily productivity and quality

Qualifications

• Bachelor's degree in Business Administration, Commerce, Finance, Administration, or related discipline (preferred).
• 14 years of experience in insurance claims processing, trade promotion claims, or similar operations/administrative role.

Responsibilities

• Review, verify, and process insurance/trade promotion claims with supporting documents.
• Enter, update, and maintain claim information in the claims management system.
• Investigate discrepancies and follow up for additional information.
• Communicate claim status and resolutions to claimants and stakeholders.
• Maintain accurate records and documentation of all claim-related activities.

Skills

Attention to detail

Analytical skills

Communication skills

Data entry

Time management

Confidentiality

Insurance terminology

Education

Bachelor's degree in Business Administration or related

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Claims management system

Job description

Job Summary

We are looking for a detail-oriented and organized Claims Processor -TL,Sr.Executive,Executive to join our team. The ideal candidate will be responsible for reviewing, verifying, and processing insurance or trade promotion claims while ensuring accuracy, compliance, and timely resolution. This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with customers and internal stakeholders.

Key Responsibilities

• Receive, review, and process insurance/trade promotion claims along with supporting documents.
• Verify the accuracy, completeness, and eligibility of claim information.
• Ensure claims are processed in accordance with company policies, procedures, and regulatory requirements.
• Enter, update, and maintain claim information in the claims management system.
• Investigate discrepancies and follow up with customers or internal teams for additional information.
• Communicate claim status and resolution updates to claimants and stakeholders.
• Process claim approvals, denials, or escalations based on established guidelines.
• Maintain accurate records and documentation of all claim-related activities.
• Achieve daily productivity, quality, and turnaround time targets.
• Identify and report suspicious or potentially fraudulent claims.

Required Qualifications

• Bachelor's degree in Business Administration, Commerce, Finance, Administration, or a related discipline (preferred).
• 14 years of experience in insurance claims processing, trade promotion claims, or a similar operations/administrative role.
• Freshers with relevant educational background and strong analytical skills may also apply.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and claims management systems is preferred.

Required Skills

• Strong attention to detail and accuracy
• Excellent analytical and problem-solving skills
• Good verbal and written communication skills
• Strong data entry and documentation abilitiesEffective time management and organizational skills
• Customer-focused approach
• Ability to maintain confidentiality
• Basic understanding of insurance terminology and regulatory requirements
• Ability to work independently and collaboratively within a team

Key Performance Indicators (KPIs)

• Number of claims processed per day/week
• Claims processing accuracy
• Average turnaround time (TAT)
• Compliance and audit scores
• Customer satisfaction metrics
• Error and rework percentage

Why Join Us?

• Competitive salary and benefits
• Career growth opportunities
• Learning and development programs
• Collaborative and supportive work environment
• Exposure to leading insurance and claims operations