German Language Associate

Navayuga Consultancy; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Navayuga Consultancy in Bengaluru seeks an HR Operations Associate to support end-to-end Hire-to-Retire processes for a global client. The role requires German language fluency and handling Tier1 HR Helpdesk activities, including Workday transactions and HR tickets.

You will partner with global HR teams, manage onboarding/offboarding, learning administration, data quality, and continuous improvement, while ensuring SLA, data confidentiality, and 24/7 operations.

Qualifications

• Fluency in German (B2/C1+).
• Bachelor's degree in HR, Business, Commerce, or related fields.
• 18 years of HR Shared Services experience.
• Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.

Responsibilities

• Handle HR queries related to Compensation, Benefits, Payroll, L&D, Timekeeping, Workday transactions, Recruiting, and Performance Management.
• Provide voice and nonvoice support in German and English.
• Manage and resolve tickets across multiple HR queues.
• Support high-touch cases such as payout, health and wellness related support.
• Process Workday HCM updates across the employee lifecycle.
• Support onboarding activities including document verification and background checks.
• Coordinate offboarding workflows including exit documentation.
• Familiarity with end-to-end workflows within learning administration and vendor coordination.
• Maintain SLA, TAT, and quality standards; ensure PII protection and data confidentiality; utilize ServiceNow, dashboards, and knowledge bases.
• Identify process gaps and participate in governance reviews.

Skills

German fluency

Strong communication

Customer service

24/7 operations

Education

Bachelor's degree

Tools

Workday

ServiceNow

SuccessFactors

Job description

Job Description German Language Support (HR Operations )

Role Summary

We are seeking HR Operations Associates to support endtoend HiretoRetire (H2R) processes for a global client. The role involves delivering Tier1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams. German language fluency is mandatory.

Requirement location: Bangalore (Whitefield)

Key Responsibilities

A. HR Helpdesk & Advisory (Tier1)

• Handle HR queries related to Compensation, Benefits, Payroll, L&D, Timekeeping, Workday transactions, Recruiting, and Performance Management.
• Provide voice and nonvoice support in German and English.
• Manage and resolve tickets across multiple HR queues.
• Support hightouch cases such as pay-out, health and wellness related support.

B. Hire-to-Retire Transactional Activities

• Process Workday HCM updates across the employee lifecycle.
• Support onboarding activities including document verification and background checks.
• Coordinate offboarding workflows including exit documentation.

C. Learning and Development

• familiarity with end-to-end workflows within learning administration
• Is able to co-ordinate and calibrate with different stakeholders
• Ensures managing vendor co-ordination, invoicing and learning event administration

D. Data & Quality

• Maintain SLA, TAT, and quality standards.
• Ensure PII protection and data confidentiality.
• Utilize ServiceNow, dashboards, and knowledge bases.

E. Continuous Improvement

• Identify process gaps and suggest improvements.
• Participate in training, calibrations, and governance reviews.

Required Skills & Qualifications

• Fluency in German (B2/C1+).
• Bachelors degree in HR, Business, Commerce, or related fields.
• 18 years of HR Shared Services experience.
• Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.

Behavioral Skills

• Strong communication and customer service orientation.
• Ability to work in 24/7 operations.
• Problemsolving and attention to detail.

Preferred Skills

• Experience supporting Global clients.
• Exposure to Payroll, Recruiting Ops, L&D Ops, and Benefits.
• Certifications such as Workday HCM or Goethe German certifications.