Genesys Developer

Tekskills; Chennai District; Hybrid; INR 1,800,000 - 2,600,000; Full time

Job summary

Tekskills is seeking a Genesys Developer to lead development and implementation for PAN India hybrid environment. You will work with Genesys Cloud, Engage, NICE, and related tooling, configuring and troubleshooting components, and integrating with third-party systems.

The role requires strong programming skills (Java, Python, JavaScript), experience with Docker and Kubernetes, and a track record of deploying call routing strategies and IVR scripting.

Qualifications

• 10+ years of development experience with contact center solutions.
• Experience with Genesys Cloud and Engage; NICE integration.
• Proficient in Java, Python, and JavaScript.
• Experience with AWS/Azure and containerization.

Responsibilities

• Strong knowledge in contact center network topology.
• Coordinate with Avaya, network partners and vendors.
• Troubleshoot Genesys issues and analyze logs.
• Develop and deploy Genesys strategies.
• Debug call flows and optimize routing.

Skills

Genesys Developer

Call Flow Debugging

Routing Strategy Analysis

Strategy Development

Java

Python

JavaScript

Cloud platforms (AWS/Azure)

Tools

Docker

Kubernetes

Genesys Architect/Composer

NICE Platform

Siebel CRM Integration

Job description

Job Title: Genesys Developer

Location: PAN India (Hybrid)

• 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud.
• Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).
• Configure and troubleshoot Genesys software and hardware components.
• Integrate Genesys with Third-party applications and Systems.
• Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.
• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
• Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging).
• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
• Strategy Development: Experience developing and deploying strategies in Genesys.
• Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback Solutions.
• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
• Working experience on Major Genesys and NICE platform upgrades.
Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions.
• Experience with Genesys products (PureCloud, Pure Engage, Pure Connect).
• Experience with call recording platforms (NICE, Genesys IR).
• Experience with Genesys Cloud APIs, SDKs and development tools.
• Knowledge on Genesys Cloud security features.
• Proficiency with programming languages (Java, Python, JavaScript).

Roles & Responsibilities:

• Strong and confident knowledge in Contact Center network topology.
• Coordinate with other tech partners like Avaya, network partners and product vendors.
• Knowledge in Siebel CRM Application Integration.
• Familiar with Agile methodologies and related process.
• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
• Ability to trace and analyze call flows within Genesys strategies.
• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
• Strategy Development: Experience developing and deploying strategies in Genesys.
• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
• Excellent problem-solving skills.Role & responsibilities

Preferred candidate profile