Genesys Developer

Tekskills; Hyderabad; Hybrid; INR 1,800,000 - 2,800,000; Full time

Job summary

Tekskills is seeking a seasoned Genesys Developer for PAN India (Hybrid) with over a decade of experience in contact center solutions. The role involves configuring, troubleshooting, and integrating Genesys with third-party systems, plus building IVR, routing, and reporting strategies across cloud and on-premise environments.

The candidate should be proficient in Java, Python, and JavaScript, and comfortable working in a hybrid model with multiple partner interfaces.

Qualifications

• 10+ years of development and implementation experience with contact center solutions.
• Experience with Genesys Cloud, Engage, NICE, and related platforms.
• Configure and troubleshoot Genesys components.
• Integrate Genesys with third-party applications.
• Strong development in Genesys Framework (IVR development /Routing/Reporting).
• Experience with analyzing Genesys logs and identifying root causes.
• Proficiency with Java, Python, JavaScript.

Responsibilities

• Strong knowledge in contact center network topology.
• Coordinate with other tech partners like Avaya and product vendors.
• Knowledge in Siebel CRM Application Integration.
• Familiar with Agile methodologies.
• Troubleshooting Genesys issues and log analysis.
• Trace and analyze call flows within Genesys strategies.
• Develop and deploy routing strategies in Genesys.
• Call Flow Debugging using Genesys tools and logs.
• Routing strategy analysis for efficient call handling.
• Excellent problem-solving skills.

Skills

Genesys experience

IVR scripting

Call routing

Problem solving

Java

Python

JavaScript

Tools

Docker

Kubernetes

AWS

Azure

NICE

Genesys Cloud

Genesys Engage

PureCloud

Job description

Job Title: Genesys Developer

Location: PAN India (Hybrid)

• 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud.
• Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).
• Configure and troubleshoot Genesys software and hardware components.
• Integrate Genesys with Third-party applications and Systems.
• Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.
• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
• Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging).
• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
• Strategy Development: Experience developing and deploying strategies in Genesys.
• Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback Solutions.
• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
• Working experience on Major Genesys and NICE platform upgrades.
Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions.
• Experience with Genesys products (PureCloud, Pure Engage, Pure Connect).
• Experience with call recording platforms (NICE, Genesys IR).
• Experience with Genesys Cloud APIs, SDKs and development tools.
• Knowledge on Genesys Cloud security features.
• Proficiency with programming languages (Java, Python, JavaScript).

Roles & Responsibilities:

• Strong and confident knowledge in Contact Center network topology.
• Coordinate with other tech partners like Avaya, network partners and product vendors.
• Knowledge in Siebel CRM Application Integration.
• Familiar with Agile methodologies and related process.
• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
• Ability to trace and analyze call flows within Genesys strategies.
• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
• Strategy Development: Experience developing and deploying strategies in Genesys.
• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
• Excellent problem-solving skills.Role & responsibilities

Preferred candidate profile