Genesys cloud developer

Capgemini; Pune District, Mumbai, Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Capgemini is seeking a seasoned Genesys Cloud engineer to configure and administer PureCloud environments, and to design architected call flows and IVR applications. The role includes managing queues, routing, and workforce configurations, with collaboration across business stakeholders.

Strong troubleshooting and API integration skills are essential for delivering scalable contact center solutions. Ideal candidates will have hands-on Genesys Cloud experience, expertise in reporting and

Qualifications

• Hands-on experience with Genesys Cloud (PureCloud) is required.
• Experience designing architect flows, ACD routing, queues, and IVR.
• Experience with user/role administration and workforce configurations.
• Strong reporting and analytics capability.
• Knowledge of APIs and integrations to connect systems.
• Excellent troubleshooting and issue-resolution skills.
• Excellent verbal and written communication skills.

Responsibilities

• Configure, administer, and maintain Genesys Cloud environments.
• Develop and manage Architect call flows, IVR applications, queues, and routing strategies.
• Monitor platform performance and troubleshoot production issues.
• Implement user management, roles, permissions, and workforce-related configurations.
• Collaborate with stakeholders to gather requirements and implement contact center solutions.
• Integrate Genesys Cloud with third-party applications using APIs and web services.

Skills

Genesys Cloud (PureCloud) expert

Architect Flow Design

ACD Routing & Queue Management

IVR Development

User & Role Administration

Reporting and Analytics

APIs and integrations

Troubleshooting contact center issues

Verbal and written communication

Job description

Role & responsibilities

Preferred candidate profile

Key Responsibilities

• Configure, administer, and maintain Genesys Cloud (PureCloud) environments.
• Develop and manage Architect call flows, IVR applications, queues, and routing strategies.
• Monitor platform performance and troubleshoot production issues.
• Implement user management, roles, permissions, and workforce-related configurations.
• Work with business stakeholders to gather requirements and implement contact center solutions.
• Integrate Genesys Cloud with third-party applications using APIs and web services.

Required Skills

• 23 years of hands-on experience with **Genesys Cloud (PureCloud)**.
• Experience with:
  • Architect Flow Design
  • ACD Routing & Queue Management
  • IVR Development
  • User & Role Administration
  • Reporting and Analytics
  • Knowledge of APIs and integrations.
• Experience with troubleshooting and resolving contact center issues.
• Excellent verbal and written communication skills.