Genesys Cloud Developer

Servion Global Solutions; India; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Servion Global Solutions seeks a Senior Genesys Cloud CX Developer to own architecture, development and optimization of enterprise contact center solutions across voice and digital channels.

You will lead complex routing, API integrations, AI features, and automated deployments, while enforcing engineering best practices and mentoring junior staff. This hands-on role drives reliability and scalable, secure configurations.

Qualifications

• Hands on experience developing and engineering solutions specifically within the Genesys Cloud CX platform.
• Advanced proficiency with RESTful APIs, JSON, and event-driven integration architecture.
• Experience leveraging Genesys Cloud Developer Tools, SDKs, and Embeddable Frameworks.

Responsibilities

• Design, build, and optimize complex omnichannel interactions and IVR call flows using Genesys Cloud Architect.
• Develop and maintain robust integrations connecting Genesys Cloud with enterprise systems like CRM platforms and ServiceNow via REST APIs and Webhooks.
• Architect and implement advanced routing, queue configurations, and skill-based routing to meet SLAs.
• Lead deployment and configuration of AI features including Agent Copilot, AI-generated interaction summaries, and conversational bots.
• Engineer automated deployment pipelines using CX as Code and Infrastructure as Code.
• Spearhead root cause analysis and troubleshoot telephony performance and API payload issues.
• Manage Identity and Access Management configurations including SSO and RBAC.
• Mentor junior staff and uphold architectural documentation and coding standards.

Skills

Genesys Cloud CX

REST APIs

JSON

Event-driven architecture

SDKs / Developer Tools

Tools

Genesys Cloud Architect

Job description

The Senior Genesys Cloud CX Developer is a hands on technical role accountable for the architecture, development, and optimization of enterprise contact center solutions across voice and digital channels. This role goes beyond basic platform administration. You will take total ownership of platform reliability, advanced routing logic, API integrations, and the deployment of emerging artificial intelligence capabilities. Operating as a technical authority, you will translate complex business requirements into scalable, secure, and resilient configurations while enforcing engineering best practices.

Role

• Design, build, and optimize complex omnichannel interactions and IVR call flows utilizing Genesys Cloud Architect.
• Develop and maintain robust integrations connecting Genesys Cloud with enterprise systems like CRM platforms and ServiceNow using REST APIs, Webhooks, and custom Data Actions.
• Architect and execute advanced routing strategies, queue configurations, and skill based routing to align with rigorous service level agreements.
• Lead the deployment and configuration of modern AI features including Agent Copilot, AI generated interaction summaries, and conversational bots.
• Engineer and maintain automated deployment pipelines utilizing CX as Code and Infrastructure as Code methodologies to standardize environment management.
• Spearhead root cause analysis and complex troubleshooting for telephony performance, SIP signaling incidents, and API payload failures.
• Manage Identity and Access Management configurations, including Single Sign On deployment and granular role based access controls.
• Mentor junior staff and enforce strict technical standards, code reviews, and comprehensive architectural documentation.

Required Technical Skills and Competencies

• Hands on experience developing and engineering solutions specifically within the Genesys Cloud CX platform.
• Advanced proficiency working with RESTful APIs, JSON, and event driven integration architecture.
• Demonstrated experience leveraging Genesys Cloud Developer Tools, SDKs, and Embeddable Frameworks.