General Manager - Experience Studio & Operations

Uberlife Consulting; New Delhi; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Uberlife Consulting in Delhi is seeking an experienced General Manager to oversee showroom performance and day-to-day operations, with ownership of showroom operations, sales, people management, client experience, order coordination, vendor relationships and reporting.

You will lead the Experience Studio, maintain premium brand standards, set processes and accountability, monitor walk-ins and conversions, and drive the team to meet monthly and quarterly targets while building strong client

Qualifications

• Strong leadership and people-management abilities.
• Commercially minded with a strong understanding of sales and premium customer service.
• Excellent organizational, decision-making and problem-solving skills.
• 5-10 years of relevant experience with managerial responsibility.

Responsibilities

• Lead showroom operations and maintain premium brand standards.
• Drive sales performance toward monthly and quarterly targets.
• Manage designers, sales staff and support teams.
• Ensure exceptional client experience and handle escalations.
• Coordinate orders, vendors, logistics and installation.
• Prepare regular performance and operations reports.

Skills

Leadership

People management

Sales acumen

Client handling

Brand standards

Job description

ABOUT THE ROLE

We are looking for an experienced, commercially minded General Manager to oversee the overall performance and day-to-day operations . The role requires ownership of showroom

operations, sales performance, people management, client experience, order coordination, vendor relationships and management reporting.

SHOWROOM & BUSINESS OPERATIONS

• Oversee the complete day-to-day functioning of the Experience Studio.
• Maintain the presentation, service and operating standards expected of a premium brand.
• Establish clear processes, responsibilities and accountability across the store.
• Ensure furniture displays, samples and customer-facing areas remain professionally presented.
• Identify operational issues early and resolve them proactively.

SALES & COMMERCIAL PERFORMANCE

• Monitor walk-ins, enquiries, quotations, follow-ups, conversions and sales performance.
• Drive the team towards monthly and quarterly commercial targets.
• Review the sales pipeline and ensure high-potential leads receive timely follow-up.
• Support high-value client negotiations and important customer relationships.
• Track key indicators such as conversion rate, average order value, pending quotations and collections.

TEAM MANAGEMENT

• Manage designers, sales personnel, showroom staff and support teams.
• Allocate responsibilities, review performance and maintain accountability.
• Conduct regular team, sales and project review meetings.
• Support recruitment, onboarding, training and performance evaluation as the business grows.
• Ensure the team understands Vilasitam's product, service and client-experience standards.

CLIENT EXPERIENCE

• Ensure every client receives attentive, professional and well-informed service.
• Personally handle important clients, escalations and complex requirements when needed.
• Build long-term relationships with homeowners, architects, interior designers, developers, hoteliers and

institutional clients.

• Ensure complaints and after-sales matters are resolved professionally and promptly.

PROJECT, ORDER & VENDOR COORDINATION

• Monitor confirmed orders from specification and production through dispatch and installation.
• Coordinate designers, production teams, vendors, logistics and installation teams.
• Track timelines and flag potential delays before they affect client commitments.
• Oversee resolution of installation, quality and after-sales issues.
• Monitor showroom inventory, samples, catalogues and display pieces and coordinate requirements with suppliers.

REPORTING & ADMINISTRATION

• Prepare regular reports covering sales, enquiries, conversions, pending orders, collections and operational matters.
• Maintain visibility over outstanding payments and coordinate collections with the accounts team.
• Monitor showroom expenses and administrative requirements.
• Provide management with clear updates on performance, challenges and opportunities.
• Recommend improvements to sales processes, customer experience and showroom operations.

REQUIRED SKILLS & EXPERIENCE

• Strong leadership, people-management, communication and client-handling skills.
• Commercially minded with a strong understanding of sales and premium customer service.
• Strong organisational, decision-making and problem-solving abilities.

  advantageous.

  • 5-10 years of relevant experience preferred, including previous managerial responsibility.