Showroom Manager

Livspace; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Livspace in Bengaluru looks for an Experience Center Manager to oversee daily operations and deliver a premium customer experience. You will manage store facilities, housekeeping, administration, and customer engagement, ensuring a seamless visit and timely designer assignment based on availability.

Ideal candidates have 2–5 years in retail operations or hospitality with strong communication, organization, and vendor coordination skills, plus comfort with MS Excel, Sheets, CRM, or ticketing

Qualifications

• 2–5 years of experience in Retail Operations, Hospitality, Customer Experience, Store Operations, or Facilities Management.
• Hospitality, luxury retail, airline, or premium customer service experience is preferred.
• Excellent communication skills in English and the local language.
• Strong organizational and coordination skills.
• Comfortable using MS Excel, Google Sheets, CRM, or ticketing tools.
• Ability to manage multiple stakeholders, vendors, and support teams.
• Customer-first mindset with excellent problem-solving skills.
• Fresh graduates from Hotel Management institutes with relevant training may also be considered.

Responsibilities

• Manage the daily opening and closing of the Experience Center.
• Ensure the showroom is clean, well-maintained, and customer-ready at all times.
• Oversee housekeeping, facilities, and vendor operations.
• Monitor display units and ensure all branding and marketing materials are up to date.
• Coordinate maintenance requests and track facility issues until resolution.
• Manage office administration, visitor records, and consumables.
• Welcome customers, assist with check-in, and ensure a premium in-store experience.
• Capture customer information accurately and assign the right designer based on availability.
• Monitor customer wait times and ensure timely assistance.
• Collect customer feedback and handle escalations professionally.
• Maintain operational reports and ensure compliance with company processes.

Skills

Client communication

Organization

Vendor management

Excel/Sheets/CRM

Tools

MS Excel

Google Sheets

CRM systems

Ticketing tools

Job description

We are looking for an Experience Center Manager to ensure the smooth day-to-day operations of our Experience Center while delivering an exceptional customer experience. This role is responsible for managing store operations, facilities, housekeeping, administration, and customer engagement, ensuring every customer has a seamless and premium experience during their visit.

Key Responsibilities

• Manage the daily opening and closing of the Experience Center.
• Ensure the showroom is clean, well-maintained, and customer-ready at all times.
• Oversee housekeeping, facilities, and vendor operations.
• Monitor display units and ensure all branding and marketing materials are up to date.
• Coordinate maintenance requests and track facility issues until resolution.
• Manage office administration, visitor records, and consumables.
• Welcome customers, assist with check-in, and ensure a premium in-store experience.
• Capture customer information accurately and assign the right designer based on availability.
• Monitor customer wait times and ensure timely assistance.
• Collect customer feedback and handle escalations professionally.
• Maintain operational reports and ensure compliance with company processes.

Preferred Candidate Profile

• 2–5 years of experience in Retail Operations, Hospitality, Customer Experience, Store Operations, or Facilities Management.
• Hospitality, luxury retail, airline, or premium customer service experience is preferred.
• Excellent communication skills in English and the local language.
• Strong organizational and coordination skills.
• Comfortable using MS Excel, Google Sheets, CRM, or ticketing tools.
• Ability to manage multiple stakeholders, vendors, and support teams.
• Customer-first mindset with excellent problem-solving skills.
• Fresh graduates from Hotel Management institutes with relevant training may also be considered.