Store Manager

Concrete Shop

Sarkhej

On-site

INR 450,000 - 650,000

Full time

13 days ago

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Job summary

The Concrete Shop's Experience Centre in Sarkhej, Gujarat, is seeking a capable Operations and Sales Leader to manage daily activities, uphold premium brand standards, and drive showroom enquiries and conversions. You will lead the Experience Centre team, coordinate with Sales, Marketing, Design and HR, and work with franchise prospects to support growth while delivering an outstanding customer experience.

This role requires a proactive, ownership-driven mindset and the ability to align

Qualifications

4-7 years of experience in showroom management, retail operations, customer experience, or business development.
Experience in premium retail, building materials, interiors, architecture, furniture, or related industries preferred.
Experience in leading small teams and managing customer-facing operations independently.

Responsibilities

Manage the overall day-to-day operations of the Experience Centre.
Ensure premium brand standards and showroom presentation.
Supervise visuals, product displays, and ambience.
Represent the brand to prospective franchise holders as required.
Coordinate all operational activities within the Experience Centre.
Deliver exceptional customer experience and drive showroom enquiries.
Lead the Experience Centre team and allocate daily responsibilities.
Prepare MIS reports and coordinate with Sales, Marketing, Design, HR and Administration.

Skills

Showroom Management

Customer Experience

Business Development

Team Leadership

Visual Merchandising

Brand Presentation

MS Office & MIS Reporting

Education

Graduate in any discipline

Job description

1. Job PURPOSE:

To manage the overall operations and business performance of the Experience Centre for The Concrete Shop, a design-led concrete brand by Aarya Precast India Pvt. Ltd., by delivering an exceptional customer experience, driving showroom enquiries and sales, leading the Experience Centre team, maintaining premium brand standards, and ensuring seamless coordination with internal departments to support business growth, franchise development, and operational excellence. As a rapidly growing organization, the role requires a proactive, ownership-driven mindset with the flexibility to embrace cross‑functional responsibilities, take initiative beyond defined responsibilities, and contribute wherever required to support the Company's growth and success.

2. ROLL AND RESPONSIBILITIES:

A. Experience Centre Operations

Manage the overall day‑to‑day operations of the Experience Centre.
Ensure the Experience Centre consistently reflects the Company's premium brand standards.
Supervise showroom presentation, visual merchandising, product displays, and overall ambience.
Represent the Company's brand and business model to prospective franchise holders whenever required.
Ensure smooth coordination of all operational activities within the Experience Centre.

B. Customer Experience & Business Development

Deliver an exceptional experience to customers, architects, interior designers, consultants, builders, and project clients.
Understand customer requirements and recommend suitable products and solutions.
Drive showroom enquiries, customer engagement, and business development activities.
Handle key customer interactions and resolve escalations professionally

C. Team Leadership & Administration

Lead, guide, and supervise the Experience Centre Executive and Helper.
Allocate daily responsibilities and monitor operational efficiency.
Ensure adherence to Company policies, discipline, and customer service standards.
Conduct regular performance reviews and provide operational guidance to the team.

D. Sales, Reporting & Coordination

Monitor showroom enquiries, conversions, appointments, and business performance.
Support franchise presentations, Experience Centre visits, and investor walkthroughs.
Prepare daily, weekly, and monthly MIS reports for Management.
Coordinate with Sales, Marketing, Design, Administration and HR to ensure timely execution of customer requirements.
Maintain accurate records of enquiries, customer interactions, quotations, and follow‑ups.

E. Continuous Improvement

Recommend initiatives to improve customer experience, showroom operations, and business performance.
Ensure efficient utilization of showroom resources while maintaining operational excellence.
Support product launches, promotional events, and local marketing initiatives.

3. KRA KPI

Number of showroom enquiries generated
Walk‑in to enquiry conversion rate
Enquiry to sales conversion rate
Experience Centre sales revenue
Customer satisfaction and experience score
Number of architect, designer, and franchise investor visits
Showroom presentation and visual merchandising standards
Team productivity and operational efficiency
Timeliness and accuracy of MIS and reporting
Adherence to Company SOPs and operational standards

4. COMMUNICATIONS AND RELATIONSHIPS:

Internal: Management, Sales, Marketing, Design, HR, and Administration.

External: Customers, Architects, Interior Designers, Builders, Developers, Consultants, Contractors, Franchise Prospects, Franchise Holders, Vendors, and Service Providers.

5. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB

Education

Graduate in any discipline (B. Com, BBA, BA preferred).
Additional qualification in Administration, Office Management, or Business Administration will be preferred.

Experience

4-7 years of experience in showroom management, retail operations, customer experience, or business development.
Experience in premium retail, building materials, interiors, architecture, furniture, or related industries will be preferred.
Experience in leading small teams and managing customer‑facing operations independently.

Skills