Front Office Associate

Psgtech; Coimbatore District; On-site; INR 167,400 - 279,000; Full time

Job summary

A prestigious hotel in Coimbatore is seeking a Front Office Associate to provide excellent customer service and manage guest relations. The ideal candidate will have a degree and 0 - 3 years of experience, demonstrating strong communication, organizational skills, and the ability to work flexible hours including weekends. Responsibilities include greeting guests, managing reservations, and maintaining a clean front desk area. This is a full-time position.

Qualifications

• 0 - 3 years of experience in front office associate role, preferably in hotel sector.
• Basic knowledge of accounts is preferable.
• Proficiency in using computer systems for reservation management.

Responsibilities

• Greet guests promptly and handle check-in/check-out procedures.
• Provide information about hotel amenities and local attractions.
• Manage guest reservations and maintain accurate guest records.
• Prepare vouchers and maintain ledgers for transactions.
• Ensure compliance with hotel policies and security procedures.

Skills

Customer service skills

Communication skills

Organizational skills

Interpersonal skills

Education

Any Degree

Job description

Job Title: Front Office Associate

Employment Type: Full-time

Location:Coimbatore

Industry:Hotel

Qualification:Any Degree

Experience:0 - 3 years

Job Summary

We are seeking a highly motivated and friendly Front Office Associate to join our dynamic team at our prestigious hotel.This role requires excellent communication, customer service, and organizational skills to provide a seamless stay for hotel guests.

Key Responsibilities

• Greet guests promptly and professionally, register them by verifying identification, and efficiently handle the guest check-in and check-out procedures, including assigning rooms, collecting payment, providing room keys, and processing necessary paperwork.

• Provide guests with relevant information about hotel amenities and services, operating hours, local area attractions, and procedures.

• Manage guest reservations via phone, email, and online booking systems, ensuring accurate room availability and guest details.

• Maintain a clean and organized front desk area and keep accurate guest records, update room status, and front office desk log relevant information.

• Prepare vouchers, day to day cash transactions and maintain the ledgers and registers of internal and external official communications, and other clerical works.

• Effectively communicate with guests, other departments within the hotel, and management and Ensure compliance with hotel policies and security procedures.

Desired Candidate Profile

• Any degree, or a related field (or equivalent experience) and proven 0 - 3 years of experience in front office associate, preferably in an hotel sector.

• Basic knowledge of accounts is preferable.

• Excellent customer service skills with a focus on hospitality and guest satisfaction

• Strong communication and interpersonal skills to interact with diverse guests

• Proficiency in using computer systems for reservation management and guest information

• Ability to work flexible hours, including weekends and holidays