Front office Receptionist (Kalyani Nagar, Pune)

Crown Veterinary Services; Pune District; Sur place; INR 240 000 - 360 000; Plein temps

Résumé du poste

Crown Veterinary Services in Pune is seeking a proactive Front Desk Executive to manage reception, client interactions, and routine administrative tasks within a busy veterinary clinic.

You will handle check-ins/outs, scheduling, billing, and coordination with veterinarians, while maintaining high standards of customer service and confidentiality. This role requires rotational shifts and weekend work in a patient‑facing environment.

Qualifications

• Graduation (preferred).
• 5+ years of front office/reception/customer service experience (hospital/clinic/pet industry preferred).
• Fluent English mandatory; multilingual skills are a plus.

Responsabilités

• Front Desk Operations – greet clients and pets, manage check-in/out, handle calls/emails, schedule appointments, maintain reception area.
• Client Service & Communication – inform on services/pricing, assist with registration/forms, address concerns, coordinate reminders.
• Billing & Cash Handling – generate invoices, manage cash/card/UPI/online payments, reconcile at day end, ensure accurate billing.
• Coordination & Support – liaise with veterinarians/techs, ensure patient flow, update records, assist in inventory when needed.
• Compliance & Protocols – follow clinic SOPs for hygiene/safety, maintain confidentiality, report issues to Clinic Manager.

Connaissances

Fluent English

Hindi Proficiency

Marathi Proficiency

Customer Service

Multitasking

MS Office

CRM/EMR Systems

Team Player

Formation

Graduate

Outils

MS Office

CRM/EMR Systems

Description du poste

Location: Aundh & Kalyani Nagar, Pune

Shift Time: 9 AM - 6 PM & 12 PM - 9 PM (Rotational basis).

Weekends Working. Weekly Off: Any 1 Day Off Between Monday to Friday.

Essential Requirements

• Candidate should be Fluent in English (Mandatory).
• Candidate should be comfortable to work in Cats & Dogs Environment (Mandatory).
• Candidate should be comfortable to work in Rotational Shifts (9 AM - 6 PM & 12 PM - 9 PM)

Key Responsibilities

1. Front Desk Operations

• Greeting clients and pets warmly upon arrival.
• Managing check-in and check-out process efficiently.
• Handling phone calls, WhatsApp, emails, and online inquiries.
• Scheduling , rescheduling, and confirming appointments.
• Maintaining a clean, organized, and welcoming reception area.

2. Client Service & Communication

• Providing clear information on services, packages, pricing, and procedures.
• Assisting clients with registration, forms, consent documents, and feedback.
• Addressing client concerns professionally and escalating to the manager as and when required.
• Coordinating with pet parents for follow-up visits, vaccinations, and reminders.

3. Billing & Cash Handling

• Generating invoices and handle billing accurately.
• Managing cash, card, UPI, and online payments.
• Maintain daily cash reports and reconcile payments at day-end.
• Ensure all services are billed correctly.

4. Coordination & Support

• Coordinating with veterinarians, technicians, and support staff regarding client flow.
• Ensuring timely movement of patients to consultation rooms.
• Updating and maintain client and patient records in the system.
• Assisting in inventory updates, when required.

5. Compliance & Protocols

• Following clinic SOPs for hygiene, safety, and client handling.
• Ensuring confidentiality of client and patient information.
• Reporting any operational issues to the Clinic Manager.

Skills & Competencies

• Very Good communication skills (English, Hindi, Marathi).
• Strong customer service orientation.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency (MS Office, CRM/EMR systems).
• Positive attitude and team player mindset.

Qualifications & Experience

• Graduate (Preferred).
• 5+ years of experience in Reception / Front Office / Customer Service (Hospital / Clinic / Pet industry preferred).