Front Office Receptionist

Hearing Solutions; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

Hearing Solutions in Hyderabad is seeking a Front Office Executive to warmly welcome customers on arrival, collect details, and verify the purpose of visit, guiding them to tests, purchases or services.

The role covers handling phone calls, maintaining registers, preparing client contact databases, managing cash/receipts, coordinating with departments, and supporting office events while upholding confidentiality.

Responsibilities

• To welcome & Assist Customer on their arrival in centre.
• Take down customers details and information. (Forms and official Templates to be filled).
• Confirm their purpose of visit and Guide them accordingly (Test, Purchase, Service, Diagnosis, Consultation).
• Attending calls- Receiving, and responding, Transferring calls to appropriate departments, providing full. information, and support to the caller.
• Maintaining walk-in register and admin registers.
• Preparation of database of Client contacts and updating.
• Filling papers/bills and important documents.
• Handling (Cash & A/c) Depositing Cash in Bank, maintain financial Register
• Co coordinating with different Departments of the companies.
• Generating daily report and passing it to the Branch Manager (Stocks, Sales, Walk inn, Daily Expenses)
• Coordinate for office events. (Interview Drive, Promotional activities, Joining formalities, Send off, Birthdays).
• Make sure Office Equipment’s are working perfectly.(fax m/c, printer, PABX system etc.)
• Should have all the maintenance staff contact number Organized and in order.
• Vendor management for stationers, travel agents, courier agents, and all allied third party service providers.
• To arrange for food and beverages for the senior management guests & dignitaries, on case to case basis, after seeking the appropriate approval.
• Maintains confidentiality at all time of the organization fiscal and personnel related information.

Job description

Role & responsibilities

Front office Executive (FOE)

• To welcome & Assist Customer on their arrival in centre.
• Take down customers details and information. (Forms and official Templates to be filled).
• Confirm their purpose of visit and Guide them accordingly (Test, Purchase, Service, Diagnosis, Consultation).
• Attending calls- Receiving, and responding, Transferring calls to appropriate departments, providing full. information, and support to the caller.
• Maintaining walk-in register and admin registers.
• Preparation of database of Client contacts and updating.
• Filling papers/bills and important documents.
• Handling (Cash & A/c) Depositing Cash in Bank, maintain financial Register
• Co coordinating with different Departments of the companies.
• Generating daily report and passing it to the Branch Manager (Stocks, Sales, Walk inn, Daily Expenses)
• Coordinate for office events. (Interview Drive, Promotional activities, Joining formalities, Send off, Birthdays).
• Make sure Office Equipment’s are working perfectly.(fax m/c, printer, PABX system etc.)
• Should have all the maintenance staff contact number Organized and in order.
• Vendor management for stationers, travel agents, courier agents, and all allied third party service providers.
• To arrange for food and beverages for the senior management guests & dignitaries, on case to case basis, after seeking the appropriate approval.
• Maintains confidentiality at all time of the organization fiscal and personnel related information.