Front Office Manager @ 5 star Hotel

Kawenmanpower; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Kawenmanpower is seeking a Front Office Manager in Bengaluru, India, to oversee front desk operations and deliver exceptional guest experiences. This role involves team leadership, revenue optimization, and maintaining brand standards. The ideal candidate should have extensive Front Office experience, strong leadership skills, and familiarity with hotel management systems.

Join Kawenmanpower to lead a dynamic front office team in a vibrant hospitality environment.

Qualifications

• 10 years of Front Office experience with 2–3 years in a managerial role.
• Experience in 4-star or 5-star hotels preferred.
• Familiarity with Opera PMS is an advantage.

Responsibilities

• Supervise day-to-day front office operations including check-in, check-out, and guest handling.
• Manage front desk, concierge, bell desk, and telephony operations.
• Review daily arrival/departure lists, group requirements, and special requests.
• Lead, train, and mentor the Front Office team.

Skills

Leadership skills

Proficiency in PMS & hotel systems

Analytical ability

Crisis resolution

Conflict resolution

Ability to work under pressure

Education

Degree/Diploma in Hotel Management

Tools

Opera PMS

Job description

KAWEN MANPOWER is your trusted consulting partner, delivering customized solutions that drive growth, efficiency, and success. With industry expertise, integrity, and a forward-thinking approach, we help businesses and individuals unlock their full potential and achieve lasting results.

Job Description

Position Summary

The Front Office Manager oversees front desk, guest services, concierge, bell desk, and reservations operations to deliver exceptional guest experiences. This role focuses on operational excellence, team leadership, revenue optimization, guest satisfaction, and maintaining brand standards across all touchpoints.

Key Responsibilities

Guest Experience & Service Delivery

• Supervise day-to-day front office operations including check-in, check-out, and guest handling.
• Resolve guest issues promptly and manage escalations, VIP arrivals, and long-stay guests.
• Ensure high guest engagement scores and personalized service standards.
• Maintain lobby ambiance, queue management, and service turnaround efficiency.

Operational Management

• Manage front desk, concierge, bell desk, transportation, and telephony operations.
• Oversee room assignment, blocking, inventory control, and rate management through PMS.
• Review daily arrival/departure lists, group requirements, and special requests.
• Conduct daily team briefings and ensure smooth coordination with Housekeeping, F&B, Engineering, and Security.
• Collaborate with Reservations and Sales to maximize room revenue.
• Monitor ARR, RevPAR, occupancy, and forecasting accuracy.
• Implement upselling programs and track team performance.
• Manage departmental budgets, payroll, and cost controls.
• Lead, train, and mentor the Front Office team.
• Conduct performance reviews and skill enhancement sessions.
• Prepare duty rosters and ensure optimal manpower coverage across shifts.
• Enforce grooming standards, discipline, and adherence to SOPs.

Systems, SOPs & Compliance

• Ensure efficient use of PMS (Opera/IDS/HMS), POS, and communication systems.
• Develop, implement, and audit Front Office SOPs and emergency protocols.
• Ensure compliance with hotel policies, safety standards, and audit requirements.
• Maintain accurate records including registration cards, billing, room inventory, and shift reports.

Guest Feedback & Quality Metrics

• Monitor guest satisfaction scores, reviews, and NPS.
• Implement corrective actions to close service gaps.
• Maintain consistent engagement with guests through lobby presence.

Requirements

• Strong leadership & people management
• Proficiency in PMS & hotel systems
• Analytical ability for forecasting & revenue decisions
• Crisis & conflict resolution
• Ability to work under pressure

Qualification & Experience

• Degree/Diploma in Hotel Management (mandatory).
• 10 years of Front Office experience with 2–3 years in a managerial role.
• Experience in 4 star or 5 star hotels preferred.
• Familiarity with Opera PMS is an advantage.