Front Office Manager - Fairmont Agra

Xapply; Agra District; On-site; INR 4,000,000 - 8,000,000; Full time

Benefits offered by this job

Come as you are

Work with purpose

Grow, learn and enjoy

Explore limitless possibilities

Job summary

Accor is seeking an experienced hospitality leader to drive operational excellence and guest satisfaction across luxury hotel operations. The role emphasizes entrepreneurial leadership, change management, and a strong emphasis on pre-opening and brand standards.

You will oversee functional expertise and spearhead initiatives to deliver exceptional service, strengthen guest relationships, and elevate the brand image across the network.

Qualifications

• Strong process orientation.
• Strong leadership abilities and organizational skills.
• Entrepreneurial, thinks out of the box.
• Able to drive change and look for operational efficiencies/synergies across the network.
• Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
• Minimum 8 to 10 years of progressive luxury hotel experience of which at least 2 to 3 years in similar role.
• Strong Operational/Technical Knowledge.
• Successful pre-opening experience will be a distinct advantage.

Responsibilities

• Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations.
• Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction
• Demonstrate and communicates key drivers of guest satisfaction for brand’s Target Customers.
• Ensure guest oriented & innovative operations approach to ensure high standard of services for guests.
• Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
• Act as an Accor Ambassador aiming to enhance the company image and market reputation.

Skills

Process orientation

Leadership

Entrepreneurial mindset

Change management

Project ownership

Job description

Description:

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

WHAT YOU WILL BE DOING:

• Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations.
• Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction
• Demonstrate and communicates key drivers of guest satisfaction for brand’s Target Customers.
• Ensure guest oriented & innovative operations approach to ensure high standard of services for guests.
• Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
• Act as an Accor Ambassador aiming to enhance the company image and market reputation.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Strong process orientation;
• Strong Leadership abilities and organizational skills;
• Entrepreneurial, thinks out of the box;
• Able to drive change and look for operational efficiencies/synergies across the network
• Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
• Minimum 8 to 10 years of progressive luxury hotel experience of which at least 2 to 3 years in similar role.
• Strong Operational/Technical Knowledge.
• Successful pre-opening experience will be a distinct advantage.

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities