Store Executive - Fairmont Agra

AccorHotel; Agra District; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities

Job summary

Accor is seeking a Customer Service Associate to support store operations at the hotel. You will manage POS transactions, handle cash, assist guests, and maintain a welcoming shopping environment.

You will also stock shelves, assist in training junior staff, monitor sales, and ensure accurate inventory and store standards. The role requires flexibility to work weekends and holidays with strong communication.

Qualifications

• Secondary education or equivalent qualification.
• Minimum 2 years of experience in retail, hospitality, or customer service environment.
• Proficiency in point-of-sale (POS) systems and cash handling procedures.
• Strong numerical and cash reconciliation skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible shifts, including weekends and public holidays.
• Knowledge of inventory management and stock control practices.

Responsibilities

• Manage all point-of-sale transactions and ensure accurate cash handling throughout your shift.
• Oversee daily stock levels and conduct regular inventory checks to maintain optimal merchandise availability.
• Deliver exceptional customer service by attending to guest enquiries and ensuring a welcoming shopping experience.
• Maintain visual merchandising standards and ensure the store environment is clean, organised, and visually appealing.
• Process customer transactions efficiently whilst maintaining accuracy in billing and payment reconciliation.
• Assist in training and supervising junior staff members to ensure consistent service standards.
• Monitor and report on sales performance against targets and provide feedback to management.
• Ensure compliance with all hotel policies, procedures, and security protocols.
• Maintain detailed records of stock movements, discrepancies, and daily sales reports.
• Collaborate with other departments to support hotel operations and guest satisfaction initiatives.
• Identify opportunities to maximise sales and suggest improvements to store operations.

Skills

POS proficiency

Cash handling

Customer service

Communication

Interpersonal skills

Shift flexibility

Inventory awareness

Education

Secondary education or equivalent qualification

Tools

POS systems

Job description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Manage all point-of-sale transactions and ensure accurate cash handling throughout your shift
• Oversee daily stock levels and conduct regular inventory checks to maintain optimal merchandise availability
• Deliver exceptional customer service by attending to guest enquiries and ensuring a welcoming shopping experience
• Maintain visual merchandising standards and ensure the store environment is clean, organised, and visually appealing
• Process customer transactions efficiently whilst maintaining accuracy in billing and payment reconciliation
• Assist in training and supervising junior staff members to ensure consistent service standards
• Monitor and report on sales performance against targets and provide feedback to management
• Ensure compliance with all hotel policies, procedures, and security protocols
• Maintain detailed records of stock movements, discrepancies, and daily sales reports
• Collaborate with other departments to support hotel operations and guest satisfaction initiatives
• Identify opportunities to maximise sales and suggest improvements to store operations

Qualifications

• Secondary education or equivalent qualification
• Minimum 2 years of experience in retail, hospitality, or customer service environment
• Proficiency in point-of-sale (POS) systems and cash handling procedures
• Strong numerical and cash reconciliation skills
• Excellent communication and interpersonal abilities
• Ability to work flexible shifts, including weekends and public holidays
• Knowledge of inventory management and stock control practices

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities