Front Office Manager

Acco; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Accor is seeking a Front Office Manager to lead the guest reception team and ensure a smooth, welcoming stay. You will drive service excellence, supervise front desk operations, and collaborate with other departments to maximise guest satisfaction.

The role requires strong leadership, attention to detail, and the ability to perform under pressure, with flexible hours and a focus on safety and cost control.

Qualifications

• Experience in front desk or hotel operations is preferred.
• Strong customer service orientation with a can-do attitude.
• Excellent organisational and time-management skills.
• Ability to lead a team and coordinate across shifts.
• Willingness to work flexible hours and be hands-on.
• Awareness of safety and emergency procedures is a plus.

Responsibilities

• Ensure guests have a smooth and enjoyable stay.
• Lead and motivate front office teams to deliver high-quality service.
• Meet or exceed department targets and revenue goals (Revenue Management).
• Coordinate staff scheduling, training, and productivity within budget.
• Implement brand standards and group identity features.
• Promote health and safety policies and ensure a safe environment.
• Carry out Duty Management shifts as required.

Skills

Customer service

Team leadership

Attention to detail

Organizational skills

Flexibility

Pressure handling

Job description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

As our next Front Office Manager, you will…

• Ensures that guests' have a smooth running stay at the hotel,
• Manages and motivates front office teams in order to provide high quality services for guests,
• Ensures the department meets its quantitative and qualitative targets,
• Increases revenue through his/her sales efforts and by managing rooms revenue effectively (Revenue Management),
• Implements brand and Group projects and identity features,
• Ensures effective utilisation & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget,
• Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures ensuring a clean and safe working environment.

Carry out Duty Management shifts accordingly DM ROTA and business needs

Qualifications

• Previous experience in similar roles is preferable
• Friendly, approachable with excellent customer service skills
• Attention to detail and exceptional organisational skills
• Strong team player and positive attitude
• Ability to work effectively under pressure
• Essential to be flexible with working hours

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