Guest Manager for Adventure Park (Lonavala)

Della Resorts and Adventure; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Della Resorts and Adventure in Pune, Maharashtra, seeks a seasoned Front Office Manager to lead guest services and front desk operations. You will oversee bookings, guest relations, and records while upholding SOPs.

The role requires a Bachelor’s degree in Hospitality or Business, at least five years in front office and two in management, and strong English communication. You will mentor staff and coordinate with other departments.

Qualifications

• 5 years in a front office or guest services role, with at least 2 years in a managerial position.
• 2 years in a managerial position.
• Bachelor's degree in Hospitality Management or Business Administration.
• Excellent communication and leadership abilities.
• Fluent in English; additional languages are a plus.

Responsibilities

• Handle guest complaints and resolve issues promptly.
• Provide information about park activities, amenities, and local attractions.
• Supervise daily front office operations including bookings, guest relations.
• Oversee the management of guest records, ensuring accuracy and confidentiality.
• Recruit, train, and mentor front office staff.
• Schedule and manage staffing levels to meet operational needs.
• Conduct regular team meetings and performance reviews.
• Monitor and manage the front office budget.
• Ensure accurate billing and financial transactions.
• Develop and implement cost-saving initiatives without compromising service quality.
• Implement and uphold standard operating procedures (SOPs).
• Collaborate with other departments to ensure cohesive operations.
• Monitor and analyze guest feedback to continually improve services.
• Oversee the use of front office technology, including booking and billing systems.
• Ensure staff are trained on all systems and software used.
• Ensure compliance with health, safety, and security regulations.
• Implement and oversee emergency procedures and protocols.

Skills

Leadership

Communication

Problem-solving

MS Office Suite

Front Office Software

High-stress management

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

MS Office Suite

Front Office Software

Booking & Billing Systems

Job description

• Handle guest complaints and resolve issues promptly.
• Provide information about park activities, amenities, and local attractions.
• Supervise daily front office operations including bookings, guest relations.
• Oversee the management of guest records, ensuring accuracy and confidentiality.
• Recruit, train, and mentor front office staff.
• Schedule and manage staffing levels to meet operational needs.
• Conduct regular team meetings and performance reviews.
• Monitor and manage the front office budget.
• Ensure accurate billing and financial transactions.
• Develop and implement cost-saving initiatives without compromising service quality.
• Implement and uphold standard operating procedures (SOPs).
• Collaborate with other departments to ensure cohesive operations.
• Monitor and analyze guest feedback to continually improve services.
• Oversee the use of front office technology, including booking and billing systems.
• Ensure staff are trained on all systems and software used.
• Ensure compliance with health, safety, and security regulations.
• Implement and oversee emergency procedures and protocols.

Job Description

• Handle guest complaints and resolve issues promptly.
• Provide information about park activities, amenities, and local attractions.
• Supervise daily front office operations including bookings, guest relations.
• Oversee the management of guest records, ensuring accuracy and confidentiality.
• Recruit, train, and mentor front office staff.
• Schedule and manage staffing levels to meet operational needs.
• Conduct regular team meetings and performance reviews.
• Monitor and manage the front office budget.
• Ensure accurate billing and financial transactions.
• Develop and implement cost-saving initiatives without compromising service quality.
• Implement and uphold standard operating procedures (SOPs).
• Collaborate with other departments to ensure cohesive operations.
• Monitor and analyze guest feedback to continually improve services.
• Oversee the use of front office technology, including booking and billing systems.
• Ensure staff are trained on all systems and software used.
• Ensure compliance with health, safety, and security regulations.
• Implement and oversee emergency procedures and protocols.

Job Expectations

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficient in front office software and MS Office Suite.
• Strong problem-solving skills and the ability to handle high-stress situations.
• Fluent in English; additional language skills are an advantage.

Minimum Qualification

Bachelor’s degree in Hospitality Management, Business Administration, or related field.

Minimum Job Experience

Minimum of 5 years in a front office or Guest Services role, with at least 2 years in a Managerial position.

Reporting To

Adventure Manager

Travel

N/A