Guest Relations Executive – Female for Lonavala

Della Group; Lonavala; On-site; INR 260,000 - 380,000; Full time

Job summary

Della Group in Lonavala is seeking a Guest Relations Executive (female) to warmly greet guests and ensure a personalized, memorable experience at a premium resort. You will professionally handle queries, requests, feedback and complaints, coordinating with Front Office, F&B, Housekeeping, Spa and other departments to fulfill guest requirements.

You will maintain regular guest interaction, uphold high satisfaction standards, assist with VIP handling and special celebrations, and conduct

Qualifications

• Graduate or Diploma in Hotel Management / Hospitality preferred
• 1–2 years of experience in Guest Relations / Front Office / Hospitality

Responsibilities

• Welcome and warmly greet guests, ensuring a personalized and memorable experience.
• Handle guest queries, requests, feedback, and complaints professionally and promptly.
• Coordinate with Front Office, F&B, Housekeeping, Spa, and other departments for guest requirements.
• Maintain regular guest interaction and ensure high standards of guest satisfaction.
• Assist with VIP guest handling, special occasions, celebrations, and personalized arrangements.
• Conduct guest follow-ups and maintain accurate records of feedback and requests.
• Promote resort facilities, activities, restaurants, and services to guests.
• Ensure professional grooming, etiquette, communication, and hospitality standards at all times.

Skills

Guest relations

Customer service

Communication

Hospitality

Education

Graduate or Diploma in Hotel Management / Hospitality

Job description

Guest Relations Executive – Female for Lonavala

Welcome and warmly greet guests, ensuring a personalized and memorable experience.
Handle guest queries, requests, feedback, and complaints professionally and promptly.
Coordinate with Front Office, F&B, Housekeeping, Spa, and other departments for guest requirements.
Maintain regular guest interaction and ensure high standards of guest satisfaction.
Assist with VIP guest handling, special occasions, celebrations, and personalized arrangements.
Conduct guest follow-ups and maintain accurate records of feedback and requests.
Promote resort facilities, activities, restaurants, and services to guests.
Ensure professional grooming, etiquette, communication, and hospitality standards at all times.

Job Expectations:

Candidates from luxury hotels, resorts, or premium hospitality brands will be preferred

Job Description:

Welcome and warmly greet guests, ensuring a personalized and memorable experience.
Handle guest queries, requests, feedback, and complaints professionally and promptly.
Coordinate with Front Office, F&B, Housekeeping, Spa, and other departments for guest requirements.
Maintain regular guest interaction and ensure high standards of guest satisfaction.
Assist with VIP guest handling, special occasions, celebrations, and personalized arrangements.
Conduct guest follow-ups and maintain accurate records of feedback and requests.
Promote resort facilities, activities, restaurants, and services to guests.
Ensure professional grooming, etiquette, communication, and hospitality standards at all times.

Job Expectations:

Candidates from luxury hotels, resorts, or premium hospitality brands will be preferred

Minimum Qualification:

Graduate or Diploma in Hotel Management / Hospitality preferred

Minimum Job Experience:

1-2 years of experience in Guest Relations / Front Office / Hospitality

Reporting to:

Guest Relation Manager

Travel:

NA