Front Office Manager

Bloomingdale International School; Vijayawada; On-site; INR 350,000 - 550,000; Full time

Job summary

A prominent educational institution in Vijayawada is seeking a Front Office Manager to oversee the reception area and ensure excellent service. Your role includes managing front desk activities, training staff, and handling customer requests. Ideal candidates should have proven experience in similar roles, strong customer service skills, and proficiency in English. This position offers the opportunity to create a welcoming environment for visitors.

Qualifications

• Proven experience as a Front desk manager or Reception manager.
• Hands on experience with office machines (fax, printers).
• Knowledge of customer service and office management procedures.
• Proficiency in English (oral and written).
• Hands-on experience with office equipment (fax machines, printers).
• High School diploma; additional certification is a plus.

Responsibilities

• Manage front desk activities and ensure professional service.
• Train and supervise office staff including receptionists.
• Handle customer complaints and requests efficiently.
• Maintain office supplies and monitor budget.
• Handle complaints and specific customers requests
• Monitor stock and order office supplies
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure the company’s policies and security requirements are met

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving skills

Multitasking

Problem-solving

Customer service

Education

High School diploma

Tools

MS Office

Office machines

Job description

Salary: Based on experience and institutional standards

We are looking for a Front Office Manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Train, supervise and support office staff, including receptionists, security guards and call centre agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Monitor stock and order office supplies
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure the company’s policies and security requirements are met

Qualifications

• Proven work experience as a Front desk manager or Reception manager
• Hands on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• High School diploma; additional certification is a plus