Front Office Manager

Accor; North Goa; On-site; INR 600,000 - 900,000; Full time

Job summary

Novotel Goa Candolim, part of Accor, seeks a dynamic Front Office Manager to lead the front office operations and deliver exceptional guest experiences. The role requires flexibility to cover evenings, weekends and holidays in line with business needs.

Responsibilities include overseeing daily Front Office operations, coordinating with other departments, managing bookings and VIP arrivals, and driving guest satisfaction with strong leadership and a focus on service excellence.

Qualifications

• 1–2 years minimum Front Office management experience in hospitality.
• Strong knowledge of Opera Cloud.
• Excellent communication and leadership abilities.

Responsibilities

• Oversee Front Office operations and maintain service standards.
• Coordinate with Housekeeping and other departments to resolve issues.
• Manage guest arrivals, VIPs, and high occupancy periods.
• Support revenue growth through upselling and Market trend analysis.
• Lead and develop Front Office team through training and reviews.

Skills

Leadership

Multitasking

Communication

Tools

Opera Cloud

Job description

Job Description:

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

Novotel Goa Candolim is looking for a dynamic and enthusiasticFront Office Managerto lead the front office operation and deliver exceptional guest experiences within our hotel. This is an excellent opportunity for a motivated hospitality professional with strong operational knowledge, leadership skills and a passion for service excellence. Due to the nature of the role, full flexibility is required to work a variety of shifts, including evenings, weekends and bank holidays, in line with business needs.

Key Responsibilities

Front Office Operations

• Oversee the daily operation of the Front Office department, ensuring all service standards are maintained
• Coordinate effectively with Housekeeping and other departments to resolve operational and administrative matters
• Manage room inventory and guest arrivals to ensure smooth and efficient operations
• Handle VIP guests, group arrivalsand high occupancy periods withattention to detail
• Support revenue growth by analysing market trends and encouraging effective room upselling
• Ensure exceptional customer service is delivered at all times

Team Management

• Recruit, train, mentor and develop Front Office Team Members
• Conduct performance reviews
• Prepare departmental rotasand lead regular team meetings
• Maintain high standards of presentation, professionalismand service within the team
• Foster a positive and productive working environment

Qualifications

About You

• Previous experience (1–2 years minimum) in a similar Front Office managementrole, within hospitality
• Strong working knowledge of Opera Cloud
• Proven ability to multitask and make effective decisions in a fast paced environment
• Excellent communicationskillsStrong leadership qualities with the ability to motivate and develop teams
• An operational mindset with a passion for hospitality

• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Requirements: