Front office manager

Accor; Chennai District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Accor is seeking a Front Office Manager for our Chennai property to oversee guest services and drive a high-standard guest experience. You will lead the front office team, ensure smooth check-ins/outs, and maintain service excellence while aligning with brand standards.

You will also manage revenue through effective room management, implement group initiatives, and coordinate staff scheduling and safety procedures.

Qualifications

• Previous experience in similar roles is preferable.
• Excellent customer service skills and friendly demeanor.
• Strong organisational skills and attention to detail.

Responsibilities

• Ensure guests have a smooth stay and a warm welcome at all times.
• Lead and motivate front office teams to deliver high-quality service.
• Meet department targets and revenue goals through effective management.
• Drive revenue through rooms revenue management and upselling opportunities.
• Implement brand projects and identity features across the front office.
• Oversee staff planning, scheduling and budget adherence to maximise productivity.
• Carry out Duty Management shifts as per business needs.

Skills

Customer service

Attention to detail

Organisational skills

Team player

Under pressure

Flexible working hours

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

As our next Front Office Manager, you will…

• Ensures that guests' have a smooth running stay at the hotel,
• Manages and motivates front office teams in order to provide high quality services for guests,
• Ensures the department meets its quantitative and qualitative targets,
• Increases revenue through his/her sales efforts and by managing rooms revenue effectively (Revenue Management),
• Implements brand and Group projects and identity features,
• Ensures effective utilisation & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget,
• Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures ensuring a clean and safe working environment.

Carry out Duty Management shifts accordingly DM ROTA and business needs

Qualifications

• Previous experience in similar roles is preferable
• Friendly, approachable with excellent customer service skills
• Attention to detail and exceptional organisational skills
• Strong team player and positive attitude
• Ability to work effectively under pressure
• Essential to be flexible with working hours