Front Office Manager

Accor; New Delhi; On-site; INR 450,000 - 700,000; Full time

Job summary

Accor in Delhi is seeking a Front Office Manager to oversee daily operations, lead the front office team, and ensure guest satisfaction. You will coordinate with reservations and housekeeping, manage occupancy and revenue, and uphold service standards across shifts.

The ideal candidate holds a Hotel Management degree, has at least 2 years in a similar role, and demonstrates excellent English communication. This on-site position offers growth within Accor's global hospitality network.

Qualifications

• Minimum 2 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English language.
• Degree in Hotel Management.

Responsibilities

• Participate in daily operations meetings to liaise with support departments.
• Check that Front Office staff report punctually and are well groomed.
• Conduct daily briefings and ensure information is communicated to the team.
• Communicate log entries by Duty Managers for closure with follow-up actions.
• Ensure efficient Front Office operations and adherence to standards.
• Coordinate with Reservations to optimize occupancy and yield.
• Coordinate major group movements for meetings and events.
• Handle guest correspondences and prompt follow-ups.
• Manage daily room inventory and liaise with Housekeeping on arrival times.

Skills

English proficiency

Education

Degree in Hotel Management

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Primary Responsibilities

Front Office Operations

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
• Check that all Front Office employees report to work punctually and are well groomed before each of their shift
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling and Makecourtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
• Handle all guest correspondences and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

Team Management

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Qualifications

• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Degree in Hotel Management