Front Office Host

Hyatt Hotels Corporation; Raipur; On-site; INR 300,000 - 450,000; Full time

Job summary

Hyatt Hotels Corporation seeks a guest‑focused front office associate to provide courteous, professional service and flexible support across hotel departments. You may be rotated within the Rooms division or other departments as assigned to gain a broad hospitality exposure.

Responsibilities include ensuring guest satisfaction, promptly reporting complaints for follow‑up, and maintaining grooming and hygiene standards while building positive rapport with colleagues.

Qualifications

• Relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Provide courteous, professional and flexible service across hotel departments.
• Be rotated within Rooms division or other departments as assigned.
• Ensure guest satisfaction and report complaints with timely follow-up.
• Balance cash reports and remittance envelopes at end of shift; perform opening/closing procedures.
• Maintain grooming and hygiene standards and build good rapport with colleagues.

Skills

Customer service

Communication

Interpersonal skills

Upselling techniques

Education

Degree or diploma in Hospitality or Tourism management

Job description

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

To provide courteous, professional,efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.To be entirely flexible and be able to be rotated within the different subdepartments of the Rooms division, or any other departments as assigned and asnecessary.

To ensure that the guests are offeredthe highest level of personalized service at all times and to report guest complaints or problems tosupervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotelactivities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services,facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report andremittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guestsand follow up on the special requirements requested by the guests. To maintaina regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are tomaintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all otherdepartments. Full support to Supervisors and team is essential, for any otherreasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Caption by Hyatt Kabutocho Tokyo | Tokyo , Kanto , JP

Grand Hyatt at SFO | San Francisco , CA , US

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