Front Office Executive (JD-0040)

Sant Nirankari Health City; Delhi; On-site; INR 200,000 - 350,000; Full time

Job summary

Sant Nirankari Health City in Delhi recruits a Front Office Executive to be the first point of contact for patients and visitors. The role handles front desk operations, patient inquiries, appointment coordination, and reception duties.

Ideal candidates have a graduate degree, at least two years in hospital front office, proficiency in MS Office and hospital software, and excellent verbal and written communication with strong interpersonal skills.

Qualifications

• Graduate in any discipline.
• 2+ years of experience in a hospital or clinical front office role preferred.
• Proficient in MS Office and hospital management software.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.

Responsibilities

• Greet and assist patients, and visitors courteously.
• Manage and coordinate the registration of new patients, including collection of demographic details, preparation of patient files and OPD cards, provision of UHID numbers, and maintenance of accurate hospital records.
• Schedule and confirm appointments according to doctor and department availability.
• Handle billing and admissions, including payment collection, and provide support in reception duties during staff absence.
• Guide patients regarding hospital processes, insurance, and TPA procedures, and ensure smooth patient flow by coordinating with internal departments.
• Answer phone calls, respond to patient inquiries, provide accurate information about doctors and hospital services, and route calls appropriately.
• Ensure that all patient records and personal information are handled securely and kept strictly confidential in compliance with hospital policies and regulations.
• Maintain accurate and up-to-date departmental documentation.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Front desk experience

Education

Graduate in any discipline

Tools

MS Office

Hospital management software

Job description

Overview:

The Front Office Executive is the first point of contact for patients, visitors, and vendors in the hospital. This role is responsible for managing front desk operations, handling patient inquiries, coordinating appointments, and ensuring a smooth and professional reception experience. The ideal candidate should have strong communication, organizational, and interpersonal skills with a commitment to providing excellent patient service.

Key Responsibilities & Tasks

• Greet and assist patients, and visitors courteously.
• Manage and coordinate the registration of new patients, including collection of demographic details, preparation of patient files and OPD cards, provision of UHID numbers, and maintenance of accurate hospital records.
• Schedule and confirm appointments according to doctor and department availability.
• Handle billing and admissions, including payment collection, and provide support in reception duties during staff absence.
• Guide patients regarding hospital processes, insurance, and TPA procedures, and ensure smooth patient flow by coordinating with internal departments.
• Answer phone calls, respond to patient inquiries, provide accurate information about doctors and hospital services, and route calls appropriately.
• Ensure that all patient records and personal information are handled securely and kept strictly confidential in compliance with hospital policies and regulations.
• Maintain accurate and up-to-date departmental documentation.

Qualification & Experience

• Graduate in any discipline.
• 2+ years of experience in a hospital or clinical front office role preferred.
• Proficient in MS Office and hospital management software.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.

Remuneration:

As per industry standards

Why Join Us:

At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.