Front Office Executive - Himayatnagar

Vijaya Diagnostic Centre Limited; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Vijaya Diagnostic Centre Limited is seeking a Front Desk Receptionist for our Hyderabad campus. You will greet patients, manage check-ins/outs, handle calls, schedule appointments, and guide patients through registration and payments. This on-site role requires excellent communication, organization, and confidentiality in a fast-paced healthcare setting.

The position is full-time, with rotational shifts as required to maintain smooth front office operations and a positive patient experience.

Qualifications

• Minimum educational qualification: high school diploma; additional certification in office administration or healthcare support is beneficial.
• Strong customer service and communication skills are essential for frontline interactions.
• Experience with phone etiquette, scheduling, and basic clerical duties is preferred.

Responsibilities

• Manage patient check-ins and check-outs.
• Greet visitors and provide a professional first impression.
• Answer phone calls, respond to inquiries, and schedule appointments.
• Guide patients through registration and payment processes.
• Maintain records and update information systems.
• Coordinate with medical and laboratory staff to ensure smooth patient flow.
• Support a calm, organized front office environment and patient experience.

Skills

Customer service

Communication

Phone etiquette

Data entry

Record keeping

Confidentiality

Healthcare environment

Team coordination

Education

High school diploma

Office administration certification

Healthcare support certification

Tools

Basic computer software

Job description

Company Description

Vijaya Diagnostic Centre Limited is India's largest comprehensive diagnostic network, operating over 160 advanced centers across more than 20 cities. With a legacy of over 40 years, the organization focuses on delivering reliable, high-quality diagnostic services to diverse communities. A team of over 2,000 professionals, including experienced radiologists, pathologists, and microbiologists, supports accurate and timely results. The company is known for a customer-centric approach, having served over 100 million customers with efficient, accessible healthcare services. Vijaya Diagnostic Centre continues to invest in technology and expertise to provide compassionate, patient-focused diagnostics.

Role Description

The Front Desk Receptionist will manage patient check-ins and check-outs, greet visitors, and provide a professional and welcoming first point of contact. Daily tasks include answering phone calls, responding to inquiries, scheduling and confirming appointments, and guiding patients through registration and payment processes. The role also involves handling basic clerical duties such as maintaining records, updating information systems, and coordinating with medical and laboratory staff to ensure smooth patient flow. This is a full-time, on-site position based in Hyderabad, requiring consistent punctuality and adherence to organizational policies and service standards. The Front Desk Receptionist will support a positive patient experience by addressing concerns promptly and maintaining a calm, organized front office environment.

Qualifications

• Strong customer service and communication skills to interact effectively with patients, caregivers, and internal teams.
• Proficiency in receptionist duties and phone etiquette, including managing incoming calls, directing queries, and scheduling appointments.
• Solid clerical skills, such as data entry, record keeping, and familiarity with basic computer applications and office equipment.
• Ability to work in a fast-paced healthcare environment with attention to detail, accuracy, and confidentiality of patient information.
• Prior experience in a front desk or administrative role, preferably in healthcare or diagnostics, is an advantage.
• Minimum educational qualification: high school diploma; additional certification in office administration or healthcare support is beneficial.
• Professional demeanor, reliability, and willingness to work rotational shifts as required.