Front Office Executive

Vaidyaratnam Oushadhasala; Surat; On-site; INR 240,000 - 400,000; Full time

Job summary

Vaidyaratnam Oushadhasala Private Limited in Surat, Gujarat invites applications for a Front Office Executive at our Ayurveda Treatment Centre. The role focuses on welcoming patients, handling enquiries, scheduling appointments, and coordinating with doctors and staff to ensure smooth daily operations.

The ideal candidate has a Graduate or MBA, 2–3 years in front office or patient relations, and strong communication, customer service, and MS Office skills to deliver excellent patient care.

Qualifications

• Graduate or MBA required.
• 2–3 years in front office, patient relations, or customer service; healthcare/hospitality preferred.

Responsibilities

• Welcome patients and visitors with a professional front desk experience.
• Handle patient enquiries, phone calls, and appointment scheduling.
• Manage patient registration, records, billing coordination, and follow-ups.
• Coordinate with doctors, therapists, and pharmacy staff for smooth operations.
• Guide patients regarding treatments and centre services.
• Maintain patient feedback and ensure customer satisfaction.
• Support daily administrative activities and maintain accurate records.

Skills

Communication

Interpersonal skills

Customer service

Patient handling

MS Office

Coordination

Organisational skills

Professional attitude

Patient-focused approach

Education

Graduate / MBA

Tools

MS Office

Job description

Job Description for Front Office Executive

Company: Vaidyaratnam Oushadhasala Private Limited
Location: Vesu, Surat, Gujarat

Job Summary

We are looking for a professional and customer-oriented Front Office Executive to manage front desk operations, patient coordination, appointments, and administrative activities at our Ayurveda Treatment Centre.

Key Responsibilities

• Welcome patients and visitors and provide a professional front desk experience.
• Handle patient enquiries, phone calls, and appointment scheduling.
• Manage patient registration, records, billing coordination, and follow-ups.
• Coordinate with doctors, therapists, and pharmacy staff for smooth operations.
• Guide patients regarding available treatments and centre services.
• Maintain patient feedback and ensure customer satisfaction.
• Support daily administrative activities and maintain accurate records.

Qualification

Graduate / MBA.

Experience

2 to 3 years of experience in front office, patient relations, or customer service. Experience in a hospital, clinic, healthcare centre, or hospitality industry is preferred.

Required Skills

• Excellent communication and interpersonal skills.
• Good customer service and patient-handling abilities.
• Basic computer knowledge and MS Office proficiency.
• Strong coordination and organisational skills.
• Professional attitude with a patient-focused approach.