Front Office Executive

Advance Career Solutions; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

Eye Hospital in Aundh, Pune is seeking a friendly Front Office Executive to manage the hospital reception and ensure a smooth, positive experience for patients and visitors. The role involves welcoming patients, handling registrations and calls, coordinating with doctors and staff, maintaining records, and guiding patients on procedures.

Ideal candidates have a Bachelor's degree, strong English communication, basic computing skills, and a professional, courteous demeanor with immediate joining

Qualifications

• Bachelor’s degree in any stream (completed or pursuing).
• Good verbal and written English communication.
• Basic computer knowledge; MS Office proficiency.
• Ability to learn hospital management systems quickly.
• Strong interpersonal and customer-service skills.
• Immediate joiners preferred.

Responsibilities

• Welcome and assist patients and visitors at the reception.
• Handle patient registrations, appointments, and inquiries.
• Manage incoming and outgoing calls professionally.
• Coordinate with doctors, nurses, and hospital departments.
• Maintain patient records and front-office documentation.
• Handle billing/payment-related coordination as required.
• Guide patients regarding consultations, procedures, and hospital services.
• Manage appointment schedules and follow-ups.
• Ensure the reception area is organized and welcoming.
• Provide excellent customer service and address queries politely.

Skills

English communication

Customer service

Interpersonal skills

Professional attitude

MS Office

Education

Bachelor’s degree

Tools

MS Office

Job description

Job Description Front Office Executive

Company: Eye Hospital
Location: Aundh, Pune
Position: Front Office Executive
Experience: Freshers and experienced candidates can apply
Joining: Immediate joiners preferred

About the Role

Eye Hospital is looking for a friendly, professional, and patient-focused Front Office Executive to manage the hospital reception and ensure a smooth and positive experience for patients and visitors.

Key Responsibilities

• Welcome and assist patients and visitors at the reception.
• Handle patient registrations, appointments, and inquiries.
• Manage incoming and outgoing calls professionally.
• Coordinate with doctors, nurses, and other hospital departments.
• Maintain patient records and front-office documentation.
• Handle billing/payment-related coordination as required.
• Guide patients regarding consultations, procedures, and hospital services.
• Manage appointment schedules and follow-ups.
• Ensure the reception area is organized and welcoming.
• Provide excellent customer service and address patient queries politely.

Eligibility & Requirements

• Education: Bachelor’s degree in any stream (completed or pursuing).
• Good verbal and written English communication skills.
• Basic computer knowledge and proficiency in MS Office.
• Ability to quickly learn hospital management systems.
• Good interpersonal and customer-service skills.
• Pleasant personality with a professional attitude.
• Candidates who can join immediately will be preferred.

Work Timings

8-hour shift between 9:00 AM and 8:00 PM
Morning or afternoon shift.