Guest Relation Executive

The Trimark; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Duty meals

Uniform & Laundry

Health Insurance

Growth path

Job summary

The Trimark in Bengaluru is seeking a guest relations professional to join our Front Office team. You will welcome VIPs and guests, manage check-ins and check-outs, and coordinate with housekeeping, F&B, and maintenance to ensure seamless service.

The ideal candidate has 1–3 years in hotel front office, strong communication, a polished appearance, and proficiency with Opera, IDS, or Fidelio. This role requires flexibility for rotational shifts, including nights, and offers path to leadership

Qualifications

• Graduate in Hotel Management / Hospitality or related field.
• Excellent communication and interpersonal skills.
• Well-groomed, professional appearance with hospitality mindset.
• Ability to handle high-pressure situations gracefully.
• Experience with hotel PMS like Opera, IDS, or Fidelio is a strong plus.

Responsibilities

• Greet guests, manage check-in/check-out with courtesy and efficiency.
• Assist guests, resolve inquiries, and coordinate with housekeeping, F&B, maintenance.
• Collect and monitor guest feedback to drive satisfaction scores.
• Coordinate with VIPs and loyalty program members for personalized arrangements.
• Provide information on hotel facilities, local attractions, transport, and dining.
• Maintain daily guest logs, room-block allocations, and shift handovers.

Skills

Exceptional communication

Interpersonal skills

Professional appearance

Problem-solving

Team coordination

Education

Graduate in Hotel Management / Hospitality

Tools

Opera PMS

IDS

Fidelio

Job description

Role & responsibilities

• Guest Greeting & Check-in: Welcome VIPs, regular guests, and walk-ins with a pleasant demeanor; manage smooth check-in and check-out procedures.


• Guest Assistance: Handle guest inquiries, resolve complaints calmly and efficiently, and coordinate with housekeeping, F&B, and maintenance teams to fulfill special requirements.


• Feedback Management: Proactively collect and monitor guest feedback (during stay and post-checkout) to drive high guest satisfaction scores (GSS).


• VIP Handling: Coordinate special amenities, welcome notes, and personalized arrangements for VIPs, long-stay guests, and loyalty program members.


• Information & Concierge: Provide information on hotel facilities, local attractions, transport arrangements, and dining options.


• Administrative Tasks: Maintain daily guest logs, handle room-block allocations, manage guest correspondence, and prepare shift hand-over reports.

Preferred candidate profile

• Qualification: Graduate in Hotel Management / Hospitality or any related field.


• Gender: Female Preffered


• Experience: 1 to 3 years of hands-on experience in Front Office or Guest Relations within a 3-star, 4-star, or 5-star hotel environment.


• Skills Required:
  
  
  
  • Exceptional communication and interpersonal skills.
  
  
  • Pleasant, empathetic, and professional personality with high grooming standards.
  
  
  • Problem-solving attitude and ability to handle high-pressure situations gracefully.
  
  
  • Proficiency in Hotel PMS (Property Management Systems) like Opera, IDS, or Fidelio is a strong plus.
  
  
  • Flexibility to work in rotational shifts (including morning, afternoon, or night shifts).
  
  
  
  

Perks and benefits

• Duty Meals: Provided on-premise


• Uniform & Laundry: Provided by the hotel


• Health / Medical Insurance: As per company policy


• Growth & Career Progression: Clear internal growth path into Front Office Shift Leader / Assistant Front Office Manager