Front Office - Executive

Apollo Spectra Hospitals; India; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

As per the Industry Norms

Job summary

Apollo Spectra Hospitals is seeking a front desk associate to greet patients, assist with registration, and guide visitors to the appropriate departments. The role requires polite communication, attention to detail, and strong customer service skills.

Responsibilities include handling calls, maintaining schedules, collecting payments, and ensuring compliance with safety norms within the hospital environment.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to guide visitors and patients to departments.
• Basic computer literacy for registration and records.
• Professional appearance and patient-friendly attitude.

Responsibilities

• Welcome customers with a smile and assist at registration.
• Handle telephone calls politely per telephonic etiquettes.
• Check if the client is new or existing and retrieve file numbers.
• Collect registration fees and issue receipts.
• Maintain appointment schedules and daily statistics.
• Guide visitors to OPD and departments.
• Maintain records and safety norms.

Skills

Customer service

Phone etiquette

Registration software

Multitasking

Job description

Role & responsibilities

• To receive the customer with a pleasant smile and wish them.


• To attend telephone calls politely and precisely adhering to telephonic etiquettes.


• To perceive if the client is a new client or an old client (Already registered).


• EDD management during registration


• To get the information about purpose of visit and guide them to the concerned Consultant & department.


• To give the registration forms and help them to fill and guide them to the OPD.


• To collect the reference letters if any and shall duly informed to marketing team through email / phone.


• To make an entry of the referred doctors name and address in the computer.


• To make a note on the form and in the computer if the doctor referred was the primary consultant or a reference letter from other sources.


• To check whether the client has filled all relevant data in the registration form.


• To collect the fees for registration and prepare the receipt and handover to them.


• To give the registration card to the client.


• To handover the client folder to the concerned OPD.


• To see if the client is a new client or an old client (Already registered.), if is an old client inform the Client (Patient) file number to MRD and receive the file.


• To capture the source of awareness of the customer


• To guide the visitors to the concerned room / departments.


• To provide information regarding various services offered and about preventive medical health check-ups.


• To answer various queries of the customer


• To maintain Consultants / Doctors appointment schedule.


• To prepare the Daily statistics report


• To maintain relevant registers in their respective areas.


• To adhere to the safety norms of hospital and to follow both customer / staff safety.


• To maintain proper decorum during working hours as per company standards.


• To collect service feedback form from the customer

Preferred candidate profile

Perks and benefits

As per the Industry Norms