Front Office Executive

Miros Hotels & Resorts; Ghaziabad District; On-site; INR 201,000 - 357,000; Full time

Job summary

Miros Hotels & Resorts is seeking a guest services professional to support front desk operations and ensure a smooth guest experience. Responsibilities include greeting guests, managing reservations, handling inquiries, and coordinating with housekeeping and maintenance for room readiness.

The role emphasizes accurate billing, timely communication, and a strong focus on guest satisfaction and safety procedures at the property.

Responsibilities

• Guest Reception: Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process.

Job description

Your Key Responsibilities:

1. Guest Reception: Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process.
2. Reservation Management: Manage reservations and room allocations using our property management systems.
3. Customer Service: Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly.
4. Administrative Tasks: Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports.
5. Billing and Payments: Process guest payments, handle billing queries, and ensure the accuracy of transactions.
6. Team Collaboration: Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness.
7. Security and Safety: Ensure the safety and security of guests by following established protocols