Front Office Executive

Miros Hotels & Resorts; Faridabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

Miros Hotels & Resorts in India invites a friendly Front Desk Executive to greet guests, supervise check-ins and check-outs, and deliver warm hospitality.

You will coordinate with housekeeping, manage reservations, handle inquiries, and ensure accurate guest records and smooth billing processes.

Strong communication, attention to detail, and teamwork are essential to maintain high service standards at the front desk.

Qualifications

• Guest reception duties, check-in/check-out support
• Reservation handling and room allocation
• Guest inquiries and issue resolution
• Front desk calls, emails, record keeping

Responsibilities

• Guest Reception: Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process.
• Reservation Management: Manage reservations and room allocations using our property management systems.
• Customer Service: Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly.
• Administrative Tasks: Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports.
• Billing and Payments: Process guest payments, handle billing queries, and ensure the accuracy of transactions.
• Team Collaboration: Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness.
• Security and Safety: Ensure the safety and security of guests by following established protocols

Job description

Your Key Responsibilities:

1. Guest Reception: Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process.
2. Reservation Management: Manage reservations and room allocations using our property management systems.
3. Customer Service: Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly.
4. Administrative Tasks: Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports.
5. Billing and Payments: Process guest payments, handle billing queries, and ensure the accuracy of transactions.
6. Team Collaboration: Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness.
7. Security and Safety: Ensure the safety and security of guests by following established protocols