Front Office Executive

Miros Hotels & Resorts; Delhi; On-site; INR 200,000 - 350,000; Full time

Job summary

Miros Hotels & Resorts in Delhi is seeking a front desk receptionist to warmly welcome guests, manage check-in and check-out, and address inquiries at the lobby. The role requires coordinating reservations and providing excellent guest service to ensure a smooth stay.

You will handle billing and front desk communications, maintain accurate guest records, and work with housekeeping and maintenance to ensure rooms are ready and safe throughout the guest experience.

Responsibilities

• Guest Reception: Greet guests and manage smooth check-in/check-out.
• Reservation Management: Manage reservations and room allocations using our property management systems.
• Customer Service: Address guest inquiries, provide information about the property and services, resolve issues promptly.
• Administrative Tasks: Handle calls, emails, and front desk correspondence; maintain guest records and reports.
• Billing and Payments: Process guest payments and billing queries; ensure accuracy of transactions.
• Team Collaboration: Coordinate with housekeeping and maintenance to meet guest needs and room readiness.
• Security and Safety: Ensure guest safety by following established protocols.

Job description

Your Key Responsibilities:

1. Guest Reception: Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process.
2. Reservation Management: Manage reservations and room allocations using our property management systems.
3. Customer Service: Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly.
4. Administrative Tasks: Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports.
5. Billing and Payments: Process guest payments, handle billing queries, and ensure the accuracy of transactions.
6. Team Collaboration: Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness.
7. Security and Safety: Ensure the safety and security of guests by following established protocols