Front Office Executive

Miros Hotels & Resorts; Chennai District; On-site; INR 250,000 - 420,000; Full time

Job summary

Miros Hotels & Resorts in Chennai, Tamil Nadu seeks a front desk associate to greet guests, manage check-in/check-out, and coordinate welcome services at the lobby and reception area.

The role covers reservations, room allocations, guest inquiries, billing, and coordination with housekeeping and maintenance to deliver exceptional service, while maintaining accurate records and ensuring safety protocols are followed.

Qualifications

• Guest reception and welcoming guests, with a focus on smooth check-in/check-out
• Reservation management and room allocations using property management systems
• Customer service excellence: handle inquiries, provide property information and resolve issues
• Administrative tasks: manage calls, emails, and front desk records
• Billing and payments: process guest payments and handle billing queries
• Team collaboration: coordinate with housekeeping and maintenance for guest needs
• Security and safety: follow protocols to ensure guest safety and security

Responsibilities

• Guest Reception: Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process.
• Reservation Management: Manage reservations and room allocations using our property management systems.
• Customer Service: Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly.
• Administrative Tasks: Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports.
• Billing and Payments: Process guest payments, handle billing queries, and ensure the accuracy of transactions.
• Team Collaboration: Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness.
• Security and Safety: Ensure the safety and security of guests by following established protocols.

Job description

Your Key Responsibilities:

1. Guest Reception: Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process.
2. Reservation Management: Manage reservations and room allocations using our property management systems.
3. Customer Service: Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly.
4. Administrative Tasks: Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports.
5. Billing and Payments: Process guest payments, handle billing queries, and ensure the accuracy of transactions.
6. Team Collaboration: Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness.
7. Security and Safety: Ensure the safety and security of guests by following established protocols